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E4 Softwares
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L1- Application & Production Support Engineer

L1- Application & Production Support Engineer

E4 Softwares

1 - 3 years

5 - 6 Lacs

Mumbai Navi Mumbai

Posted:1 week ago| Platform:

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Skills Required

IIS Monitoring tools Production support Linux DNS Problem management Log analysis Oracle JIRA Firewall

Work Mode

Work from Office

Job Type

Full Time

Job Description

Profile -

L1Application & Production Support Engineer

Exp- 2+yrs

Location- Navi mumbai
Budget Details- 5-6 lpa Notice Period- Immediate or 15 days

Key Responsibilities:
Provide L1/L2 application and production support for enterprise systems. Perform patch deployments, version upgrades, and coordinate application releases. Analyze application and system logs to troubleshoot and resolve incidents. Monitor performance and health of applications using AppDynamics, VuNet, etc. Manage and track issues using Jira or other ticketing tools. Support and troubleshoot on Windows Server, Linux, IIS, and Apache Tomcat. Execute basic database queries and issue handling in MSSQL and Oracle environments. Follow up with internal teams for timely VAPT issue closure. Coordinate with network teams for resolving issues related to: Firewall rules Load balancer configuration DNS resolutions Required Technical Skills: OS: Windows Server and Linux (basic command line & troubleshooting) Web Servers: IIS and Apache Tomcat Databases: MSSQL, Oracle (basic support and query execution) Monitoring Tools: AppDynamics, VuNet (or similar APM tools) Ticketing Tools: Jira (incident, change, and problem tracking) Log Analysis: Ability to analyze logs from web servers, app servers, DBs Networking: Basic understanding of firewall, load balancer, DNS Communication: Clear and professional interaction with cross-functional teams Nice to Have: ITIL awareness (incident, change, and problem management) Scripting knowledge (Shell, PowerShell) Experience in 24x7 production support environment Familiarity with change/request/release processes.

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L1- Application & Production Support Engineer