Knowledge Management Officer (Communication)

** Deadline to apply is 2 September 2025 **

Task description

Within the delegated authority and under the supervision of Communication Specialist or his/her designated mandated representative(s), the NUNV Knowledge Management Officer (Communication) will:

• Assist in developing communication plan as per advocacy /communication strategies and campaigns on key programme priorities on child rights (including emergency, humanitarian contexts as and when necessary)

• Support with knowledge management related to existing CAP partnerships and engagement with key influencers including policymakers, faith-leaders, private sector, media, local celebrities/icons and adolescents and youth. This would include developing concept notes, proposals, content creation and knowledge-management coordination

• Support with coordination and documentation of GoUP-UNICEF advocacy communication initiatives including workshops, events, trainings, content missions at state level and in select districts in Uttar Pradesh

• Support with coordinating and documenting communication campaigns (including social media campaigns) as per UNICEF national/global priorities at state level and in select districts in Uttar Pradesh

• Assist in developing and disseminating advocacy and communication products on child rights/key programme priorities as per UNICEF standards and guidelines in (print, audio-visual and digital in English and Hindi) in coordination with sectors and key stakeholders o These may include a range of communication assets viz: Key messages, backgrounders, concept notes, creative briefs, pitch notes, policy briefs, factsheets, info-graphs, human interest stories, field-based stories, case-studies, good practices, A/V and multi-media stories, testimonials, scripts, media articles, social media posts, blogs, TORs, proposals, PPT, minutes, monitoring formats and event documentation and others as per need.

• Support with building capacity of partners, consultants, youth and adolescent groups on content creation, documentation and knowledge management as per UNICEF brand guidelines through orientations and hand-holding

• Support with knowledge management for effective communication on child rights:

o Develop month-wise advocacy and communications events calendar, key message matrix (incl. social media content plans)

o Participate in meetings/workshops and WhatsApp groups conversations to identify and generate content as well as share/disseminate appropriate content

o Support with customising/ editing/ translating/packaging/fact-checking available communication assets/ documents from sectors/ partners ( includes basic layout and designing and app-based editing)

o Facilitate dissemination among partners/key influencers through emailers/ UNICEF/other social media /networks using digital tools and platforms

o Collate and compile communication related minutes, reports with reach-engagement data and analytics from partners/agencies as per RAM /donor/ other reporting requirements.

o Upload approved content and reports on UNICEF Uttar Pradesh state microsite, UNICEF internal platforms (ECM, ICON, Delhi digital team) and support with disseminating through govt/partner channels

o Develop and maintain database and repositories of communication assets /materials /photo/videos with thematic categorization proper referencing.

• Any other related tasks as may be required or assigned by the supervisor. Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities:

• Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day);

• Be acquainted with and build on traditional and/or local forms of volunteerism in the host country;

• Provide annual and end of assignment self-reports on UN Volunteer actions, results and opportunities.

• Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.;

• Assist with the UNV Buddy Programme for newly-arrived UN Volunteers;

• Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

RESULTS/EXPECTED OUTPUTS:

• As an active UNICEF team member, efficient, timely, responsive, client-friendly and high-quality support rendered to UNICEF and its beneficiaries in the accomplishment of her/his functions, including:

o Strengthened advocacy on key advocacy priorities through well-planned communication initiatives, campaigns and partnerships

o Enhanced and sustained support of key influencers/networks for child rights o High-quality communication tools, resources, reports and evidence available for advocacy campaigns and partnerships with Government of Uttar Pradesh, civil society and key influencers

o Strengthened capacity of partners /consultants and adolescents-youth groups in communication and documentation

o Enhanced visibility and voice of UNICEF in policy and public discourse; positioning UNICEF as a knowledge leader and amplify its brand

• Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and documented in all activities throughout the assignment

• A final statement of achievements towards volunteerism for peace and development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in, and capacities developed

Relevant experience

3 years

Languages

English, Level: Fluent, Required Hindi, Level: Fluent, Required Urdu, Level: Working knowledge, Desirable

Required education level

Bachelor's degree in Communications, Public Relations, Social Sciences or area related to child rights, human rights, development studies.

Skills and experience

• At least 3 years of professional work experience at the state/national and/or international level in communications, media, social media and/or other relevant development programmes; experience with government, influencers like parliamentarians, faith-leaders, media, adolescents and youth is an asset, as is experience working in the UN or other international development organizations and experience of working in Uttar Pradesh /similar background states is an asset;

• Excellent oral and written skills, in English and Hindi is required;

• Accuracy and professionalism in document production, editing and designing in a range of styles, including audiovisual and digital content; as per publication standards is an asset

• Excellent skills in social media management including content planning, creation, dissemination, analytics and reporting are an asset

• Excellent interpersonal skills; cultural and gender-sensitivity; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, legislators, and authorities at different levels; familiarity with tools and approaches of communications advocacy and partnerships for development;

• Solid computer skills, including proficiency in MS Office; working skills in Adobe pro, Canva, video editing tools, basic Artificial Intelligence (AI) tools for content creation, data visualization, social media analytics etc.

• Ability and willingness to travel to rural and remote areas;

• Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;

• Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines;

• Have affinity with or interest in UNICEF, volunteerism as a mechanism for durable development, and the UN System

Living conditions and remarks

You can check full entitlements at https://app.unv.org/calculator .

• Monthly Voluntary Living Allowance (VLA): INR 64,961.50

• Entry lump sum (one-time payment): USD 400 (equivalent in INR)

• Relocation costs: $200 at beginning and end of assignment if duty station is outside of commuting distance (as determined by UNV)

• Exit allowance (paid on successful completion of the assignment): INR 5,413.46 for each month served, paid on completion of contract

• Insurance: Comprehensive coverage for health, life and malicious acts

• Annual leave: 2.5 days per month

• Learning: Access to UNV's learning and career development resources

For more information on entitlements, please read the Conditions of Service (https://explore.unv.org/cos).