Key Accounts Manager

Job Description

Job Summary: We are looking for a dynamic Key Accounts Manager to oversee and nurture long-term relationships with our most important clients. The ideal candidate will be responsible for managing key customer accounts, identifying growth opportunities, and ensuring consistent delivery of value through our products and services. This role requires a strategic thinker with strong interpersonal skills and a proven track record in client relationship management. Key Responsibilities: Develop and maintain strong, trusted relationships with a portfolio of high-value/key clients. Gain a deep understanding of key customer requirements, business models, and decision-making processes. Serve as the primary point of contact between the client and internal cross-functional teams. Proactively identify customer needs and propose tailored solutions to drive client satisfaction and retention. Drive account growth by identifying upsell and cross-sell opportunities aligned with client objectives. Ensure timely and successful delivery of our solutions as per customer needs and service level agreements (SLAs). Manage and resolve client issues or complaints promptly to maintain trust and long-term engagement. Collaborate internally with operations, product, and service teams to ensure a seamless client experience. Prepare and present detailed reports on account status, revenue forecasts, and growth strategies to stakeholders. Lead internal discussions around process improvements and best practices for key account management. Contribute to revenue enhancement through proactive client engagement and internal optimization. Key Performance Indicators (KPIs): Client retention and satisfaction scores Growth in revenue from key accounts SLA adherence and complaint resolution turnaround time Expansion of business within existing Account profitability and margin improvements Requirements: Bachelors degree in Business Administration, Sales, Marketing, or related field. MBA preferred. Proven experience (8+ years) as a Key Account Manager, Client Relationship Manager, or similar role. Strong understanding of customer relationship management and strategies. Demonstrated ability to communicate, present, and influence credibly at all levels. Excellent organizational skills and attention to detail. Ability to analyze data and sales statistics and translate results into better solutions. Strong negotiation skills with a problem-solving attitude.