Key Accounts Manager - Urgent @ Mumbai (Sion)

1. Key Account Management

• Develop and maintain strong relationships with key customers such as modern trade chains, distributors, institutional buyers, and major retail partners.
• Act as the primary point of contact for all account-related queries, negotiations, and support.
• Understand customer needs and propose suitable product solutions, offers, and service improvements.

2. Sales & Revenue Growth

• Achieve monthly, quarterly, and annual sales targets.
• Plan and execute promotional schemes, product placements, and in-store visibility plans.
• Identify new business opportunities within assigned accounts and drive incremental sales.

3. Forecasting & Planning

• Coordinate with SCM and Production teams to ensure timely product availability based on sales forecasts.
• Share weekly/monthly demand projections to avoid stock-outs or excess inventory.
• Monitor sales trends and prepare MIS reports for senior management.

4. Order Management & Coordination

• Ensure accurate and timely processing of customer POs, dispatches, and billing.
• Follow up with logistics & operations for smooth deliveries.
• Address and resolve delivery issues, claims, or returns by coordinating with internal teams.

5. Market & Competitor Analysis

• Track competitor products, promotions, pricing, and market movements.
• Prepare periodic competitive intelligence reports and give recommendations to management.
• Identify gaps and propose strategies to increase market share.

6. Relationship Building & Customer Service

• Conduct regular review meetings with customers.
• Address client complaints, quality concerns, or service issues promptly.
• Ensure high customer satisfaction and maintain long-term business partnerships.

7. Visibility & Branding Execution

• Work with marketing teams to drive in-store branding, sampling, promotions, and festive activations.
• Ensure planogram compliance in modern trade outlets.
• Coordinate with merchandising teams for product display, hygiene, and shelf management.

8. Financial & Commercial Compliance

• Ensure timely payment collection and monitor outstanding aging.
• Follow all commercial terms, agreements, and compliance policies.
• Manage account-level profitability and discounting within company guidelines.

Note: Interested candidates can share updated CV on WhatsApp No. 9699993398 along with below details.

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Regards,

HR - HOD