Posted:2 days ago|
Platform:
Work from Office
Full Time
At MakeMyTrip, our client relationships are our top priority. Were looking for a dedicated and personable account manager to maintain our clients’ accounts and serve as our main point of contact. Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Applicants should also be comfortable working with spreadsheets, audits, and other organizational software. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward! Objectives of this Role • Act as the main point of contact in all matters relating to client concerns and needs • Build and strengthen client relationships to achieve long-term partnerships • Maintain accurate client records, keeping track of any contract updates and renewals • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met • Develop a thorough understanding of our products and service offerings to upsell better and cross-sell to clients. Daily and Weekly Responsibilities • E-Meet regularly with clients to discuss progress and find new ways to improve business • Identify upsell, cross-sell, and renewal opportunities and communicate with the client Key Skills Required • Minimum Sales experience of 3 years (B2B preferred) • Excellent communication skills are required (English mandatory). • Comfortable working on a CRM • Good listeners and problem solvers • Great rapport-building and customer servicing skills. • Research (prospecting) skills • Proven track record of customer acquisition/hunting • Start-up, Fintech, and SaaS industry experience is a plus!
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