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1.0 - 4.0 years

2 - 6 Lacs

Mumbai

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About Bonanza Group : Bonanza Group is a leading player in the fintech and finance industry, committed to delivering innovative financial solutions that empower our customers. We are looking for a CRM Executive to help us deliver exceptional customer experiences through our CRM system. This is an exciting opportunity for individuals passionate about customer relationships, data analysis, and marketing automation. Job Summary: We are looking for a CRM Executive to support our CRM Systems Manager in managing and executing CRM activities that drive customer retention, engagement, and overall satisfaction. The ideal candidate will be responsible for executing CRM campaigns, maintaining the CRM system, and providing insights that can help improve customer interactions. This role is critical in enhancing customer engagement by personalizing communication and automating key processes that lead to higher conversion and retention rates. Key Responsibilities: CRM Data Management: Maintain and update the customer database with accurate and relevant information. Monitor and manage customer segmentation to ensure that each customer group is targeted appropriately. Campaign Execution: Assist in the execution of email, SMS, push notifications, and WhatsApp campaigns. Support in the development and execution of personalized communication strategies for customer retention. Customer Engagement: Monitor customer interactions to identify opportunities for improving engagement. Use customer feedback and behavior data to personalize communication and enhance the customer journey. Automation: Collaborate with the marketing automation team to implement and optimize automated workflows and processes. Execute customer lifecycle email programs (e.g., welcome emails, post-purchase follow-ups, re-engagement campaigns). Reporting & Analytics: Track and analyze campaign performance, customer data, and key metrics (open rates, CTR, conversion rates). Provide regular reports and insights to the CRM Systems Manager to refine and optimize CRM strategies. Collaboration: Work with cross-functional teams (sales, marketing, customer support) to ensure CRM activities align with broader business objectives. Collaborate with the design team to create email and SMS templates that adhere to branding guidelines. CRM System Support: Support the CRM Systems Manager in ensuring that the CRM platform is fully functional and optimized. Assist in troubleshooting and resolving issues related to CRM system performance or data accuracy. Customer Feedback: Manage and respond to customer queries or complaints received via CRM tools, ensuring timely and professional resolution. Gather insights from customer feedback to improve CRM strategies and customer experience. Continuous Improvement: Stay up-to-date with trends in CRM practices, marketing automation, and data management to improve strategies. Suggest improvements to processes, workflows, and the CRM system to streamline operations. Qualifications: Experience: 1-3 years of experience in CRM or related fields such as marketing automation, customer service, or data analysis. Educational Background: Bachelors degree in Marketing, Business Administration, Information Technology, or related fields. Technical Skills: Familiarity with CRM platforms like Leadsquared, Salesforce, HubSpot, or Zoho CRM. Analytical Skills: Strong analytical abilities with the ability to use CRM and marketing data to make data-driven decisions. Communication Skills: Excellent written and verbal communication skills, with the ability to craft compelling and customer-centric messages. Attention to Detail: Strong attention to detail, especially when it comes to managing customer data and tracking campaigns. Problem-Solving Skills: Ability to identify and resolve issues in CRM workflows or data discrepancies in a timely manner. Why Join Bonanza Group: Growth Opportunities: We offer a dynamic and innovative environment where you can grow professionally and take on greater responsibilities. Collaborative Culture: Be part of a collaborative team that values creativity, feedback, and continuous improvement. Competitive Compensation: We provide an attractive salary package and benefits to all our employees. Impactful Work: Your role will have a direct impact on how we connect with our customers and deliver exceptional service. This role is an excellent opportunity for someone who is passionate about customer relationship management, data analysis, and making meaningful improvements in customer engagement through technology.

Posted 10 hours ago

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10.0 - 12.0 years

10 - 15 Lacs

Chennai

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Key Responsibilities: Plan and execute marketing strategies to promote residential and commercial projects Manage digital campaigns across platforms (Google Ads, Facebook, Instagram, LinkedIn, etc.) Create marketing content including brochures, emailers, social media posts, and property listings Generate and qualify leads via digital channels, events, and offline promotions Maintain and update the company's website and property portals (e.g., 99acres, Magic Bricks, Housing.com) Organize open houses, property expos, and customer meetups Coordinate with graphic designers, photographers, and video editors to create visual content Track campaign performance and prepare regular reports on lead quality, conversion, and ROI Collaborate with the sales team to align campaigns with inventory and sales goals Ensure brand consistency across all marketing materials and platforms Requirements: Bachelor's degree in Marketing, Business, Communications, or related field. Preference will be given for candidates having post graduation qualification in marketing major from a premier business school 10 to 12 years of marketing experience in real estate or a similar industry Proficiency in digital marketing tools (Google Ads, Meta Ads, CRM systems, etc.) Strong understanding of local real estate market trends and customer preferences Excellent communication, presentation, and interpersonal skills Ability to manage multiple projects and meet tight deadlines Familiarity with design tools like Canva, Photoshop, or CorelDRAW is a plus

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2.0 - 7.0 years

4 - 7 Lacs

Gurugram

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At MakeMyTrip, our client relationships are our top priority. Were looking for a dedicated and personable account manager to maintain our clients’ accounts and serve as our main point of contact. Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Applicants should also be comfortable working with spreadsheets, audits, and other organizational software. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward! Objectives of this Role • Act as the main point of contact in all matters relating to client concerns and needs • Build and strengthen client relationships to achieve long-term partnerships • Maintain accurate client records, keeping track of any contract updates and renewals • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met • Develop a thorough understanding of our products and service offerings to upsell better and cross-sell to clients. Daily and Weekly Responsibilities • E-Meet regularly with clients to discuss progress and find new ways to improve business • Identify upsell, cross-sell, and renewal opportunities and communicate with the client Key Skills Required • Minimum Sales experience of 3 years (B2B preferred) • Excellent communication skills are required (English mandatory). • Comfortable working on a CRM • Good listeners and problem solvers • Great rapport-building and customer servicing skills. • Research (prospecting) skills • Proven track record of customer acquisition/hunting • Start-up, Fintech, and SaaS industry experience is a plus!

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3.0 - 6.0 years

3 - 8 Lacs

Bengaluru

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Vidyashilp University Hiring! Position: Senior Executive / Assistant Manager Experience: 5-6 years Domain: MIS | Business Analysis | LSQ (preferred) Responsibilities (Job Description): * Work confidently with complex data and systems * Collaborate with stakeholders to gather and understand business requirements * Coordinate with IT and departments to implement solutions aligned with business goals * Document business requirements, processes, and reports in detail * Prioritize initiatives based on strategic needs Preferred Skills and Qualifications: * Bachelors degree in IT or Computer Science (or equivalent) * 56 years of experience in Operations & Business Analysis or a related role * Strong communication skills, with the ability to work across all levels * Proficient in Microsoft applications; LSQ knowledge is an added advantage * Experienced in creating documentation and reports * Excellent planning and time management * Quick learner with adaptability to explore new applications Interested candidates can share their CV at: srikanth.bs@vidyashilp.com

Posted 3 weeks ago

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1 - 3 years

5 - 6 Lacs

Noida

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Role & responsibilities CRM Configuration & Customization: Set up and configure the LeadSquared CRM to support business processes, including customizing fields, forms, lead capture workflows, and user roles. Implement and manage automated workflows, rules, and triggers to streamline operations. Configure sales pipelines, deal stages, and lead scoring to align with the organization's sales process. User Management & Support: Manage user roles, permissions, and access levels within the CRM. Provide ongoing support to end-users by answering queries, troubleshooting issues, and resolving CRM-related problems. Create and deliver training materials, workshops, and one-on-one training sessions to ensure effective CRM usage across teams. Data Management & Reporting: Maintain data integrity within the CRM by overseeing data imports, exports, and integrations with other platforms. Set up and manage reports and dashboards to track CRM performance, sales performance, and lead conversion rates. Provide regular analysis and insights on CRM data to improve sales and marketing strategies. System Integration & Automation: Integrate LeadSquared CRM with other business applications (e.g., telephony platforms, marketing automation tools). Implement and manage automation for lead capturing, nurturing, and scoring to increase sales efficiency and customer engagement. Performance Optimization & Troubleshooting: Monitor the system for any issues, performance bottlenecks, or outages and provide quick resolutions. Continuously evaluate the system for enhancements and new features that can improve business processes. Collaboration & Strategic Support: Collaborate with sales, marketing, and customer service teams to gather feedback and adjust CRM configurations as necessary. Serve as the main point of contact for all CRM-related queries and provide strategic input on how the CRM can best support business goals. Skills and Qualifications: Experience: Proven experience as a CRM Administrator, particularly with LeadSquared CRM, or similar CRM systems (e.g.HubSpot). Hands-on experience in configuring, managing, and customizing CRM systems. Experience in data management, integrations, and creating reports within CRM platforms. Technical Skills: Strong understanding of CRM functionality, workflows, and automation. Familiarity with APIs, system integrations, and third-party software tools used with CRM systems. Experience with SQL, data manipulation, or scripting languages for advanced CRM configuration is a plus. Analytical Skills: Ability to generate meaningful reports and analyze CRM data to optimize sales, marketing, and customer service processes. Strong problem-solving skills and the ability to troubleshoot technical issues. Soft Skills: Excellent communication skills for training and supporting end-users. Strong attention to detail and the ability to manage multiple tasks simultaneously. Ability to collaborate with cross-functional teams and adapt to evolving business needs. Education & Certifications: Bachelor's degree in Business, Information Technology, Computer Science, or a related field. LeadSquared CRM certification (or similar CRM platform certifications) is highly desirable. This role combines technical expertise in CRM management with an understanding of business processes, aiming to maximize the value and effectiveness of the LeadSquared CRM system.

Posted 1 month ago

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1 - 3 years

2 - 3 Lacs

Kochi

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Job Description: Conversion Rate Optimizer (CRO) - UGI Location: Kochi, Kerala *Lead Management *Knowledge in CRM,Lead square softwares *Advanced Excel knowledge *Age below 30 *Minimum 1year experince in similar fied

Posted 1 month ago

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