Posted:3 days ago|
Platform:
Work from Office
Full Time
Strong interpersonal skills with the ability to build relationships at various organizational levels.
Prioritize and manage daily customer inquiries, ensuring timely and effective responses to high-quality inbound leads. Ensure a high level of responsiveness and service quality to maintain client trust and satisfaction.
Act as the client's advocate within the organization, ensuring their needs and expectations are prioritized.
Collaborate with internal teams to design and deliver customized solutions that add value to the client's business. Address and resolve client concerns or issues promptly, escalating complex challenges when necessary.
Identify and create new opportunities, passing qualified leads to Account Directors for further development.
Forecast account metrics and report regularly on account performance to internal stakeholders
Work closely with sales, operations, and product teams to ensure the successful execution of client projects .Serves as the link of communication between key customers and internal teams.
Prepare and deliver regular reports and presentations on account status, trends, and future opportunities.
Maintain detailed documentation of client interactions, agreements, and feedback.
Radure Handling
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