Customer Account Manager

Develop and implement comprehensive account plans aligned with both client goals and company objectives.

Role & responsibilities

Strong interpersonal skills with the ability to build relationships at various organizational levels.

Prioritize and manage daily customer inquiries, ensuring timely and effective responses to high-quality inbound leads. Ensure a high level of responsiveness and service quality to maintain client trust and satisfaction.

Act as the client's advocate within the organization, ensuring their needs and expectations are prioritized.

Collaborate with internal teams to design and deliver customized solutions that add value to the client's business. Address and resolve client concerns or issues promptly, escalating complex challenges when necessary.

Identify and create new opportunities, passing qualified leads to Account Directors for further development.

Forecast account metrics and report regularly on account performance to internal stakeholders

Work closely with sales, operations, and product teams to ensure the successful execution of client projects .Serves as the link of communication between key customers and internal teams.

Prepare and deliver regular reports and presentations on account status, trends, and future opportunities.

Maintain detailed documentation of client interactions, agreements, and feedback.

Qualifications

• Experience in Logistics, Distribution, and Supply Chain Management
• Strong leadership, strategic planning, and team management skills
• Excellent communication and interpersonal skills
• Ability to analyze performance metrics and implement process improvements
• Bachelors degree in Business Administration, Logistics, Supply Chain, or related field
• Proficiency in using advanced technological tools for supply chain management
• Strong vendor network in trucking/FTL industry
• Hands-on, problem-solving attitude with people and team management skills
• Familiarity with logistics software and basic data tools (Excel, CRM, etc.)
• Strong communication skills Hindi Speaking fluency is a plus