Customer Account Manager

0 years

5 - 7 Lacs

Posted:5 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Core Responsibilities

A. Customer Handling

  • Receive RFQs, clarify requirements
  • Maintain relations & handle complaints
  • Provide status updates twice weekly

B. Order Processing

  • Take monthly schedules
  • Follow up and get Purchase Orders from customer
  • Create Sales Orders in ERP

C. Coordination with Internal Teams

  • Share customer priorities with Planning
  • Provide customer-approved drawings to Design
  • Follow up with Planning for realistic delivery dates
  • Inform customer of any delays (professional communication)

D. Documentation & Compliance

  • Send dispatch documents & coordinate logistics

E. After-Sales

  • Get feedback
  • Track repeat orders
  • Handle any issues after product is delivered

Job Type: Full-time

Pay: ₹500,000.00 - ₹700,000.00 per year

Application Question(s):

  • Expected CTC (in Lakhs per annum)?
  • Are you okay with traveling to our unit in Sanand and to customer's places (in or near Ahmedabad)?

Work Location: In person

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