Key Accounts Manager

3 - 6 years

6 - 8 Lacs

Posted:22 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Customer Service

  • Retain & grow key accounts on an ongoing basis by:
  • Serving as a single point of contact for all commercial and

operational issues

  • Maintaining regular connect with customer and seeking

feedback on a regular basis

  • Driving operations team to ensure quality of services as per

defined standards

  • Report on operations metrics and identify opportunities to

improve with the customers

  • Pass operations related feedback to Branch / Hub

managers

  • Track and resolve issues on collections
  • Renewing contracts in a timely manner as per defined

standards and policies

  • Identify termination risk and plan mitigation actions
  • Track and monitor account performance profitability etc.

Price and Service Increase Management

  • Map and identify key client stakeholders, proactively build

relationship

  • Connect with stakeholders on an ongoing basis and

understand client business needs, implications for G4S from a

service increase perspective

  • Identify service increase opportunities and work with the client

to contract service increase deals

  • Manage price increase process and ensuring recovery as per

defined margins

MIS & Reporting

  • Develop and maintain an operational dashboard for the key

account

  • Prepare account related reports/ MIS as required
  • Conduct periodic review with client stakeholders / internal

team with relevant data/ MIS and ensure all parameters are as

desired, plan action as needed.

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