Key Accounts Lead

Role Overview: You will be joining HumanX as a Key Accounts Lead, responsible for fostering client partnerships, identifying growth opportunities, and ensuring the success of strategic accounts. Your role will involve managing projects seamlessly, deepening client relationships, and spotting opportunities for impact. Key Responsibilities: - Be the primary point of contact for key accounts, building trust and strong relationships with clients. - Conduct regular check-ins, sentiment checks, and quarterly reviews with key stakeholders to ensure high client satisfaction. - Maintain strong client retention rates and identify opportunities for upselling and cross-selling. - Own the delivery lifecycle for key client projects, ensuring timely and quality delivery within budget. - Proactively identify and resolve potential project risks, leading client escalations with quick solutions. - Collaborate with sales, design, and strategy teams to meet client needs effectively and avoid bottlenecks. - Lead and mentor junior members of the Key Accounts team, providing guidance and fostering a collaborative environment. Qualifications Required: - 6-10 years of experience in account management, project management, or consulting, preferably in an agency/consultancy background. - Proven ability to manage complex projects and senior-level stakeholders, with strong communication skills. - Ability to thrive in ambiguity, proactively solve problems, and focus on outcomes. - Experience leading a team of 3+ people, emphasizing mentorship and collaboration. - Strong analytical skills to identify growth opportunities and drive results. Note: Additional details about the company were not provided in the job description.,