As a Key Accounts Lead, you will drive client relationships, identify growth opportunities, and oversee the execution of high-impact projects ensuring smooth delivery, client satisfaction, and continuous business growth. APPLY NOW Link Copied www.humanx.io / job-roles / key-accounts-lead We are a strategic design consultancy based in Mumbai working with global CXOs who recognise that good design is good for business. Our design decisions are data-led, shaped by principles of behavioural psychology and are handcrafted by a passionate team of Experience Design specialists. We are known for our deep work and would like to think of ourselves as designers focused on business outcomes. Our team is a mix of Interaction Designers, Business Strategists, Graphic Artists, Illustrators and Developers who shape products with client teams. We are looking for clear thinkers who are not afraid of challenging design norms & industry benchmarks. We are trusted as design partners by global clients: About the role: We are looking for a dynamic and results-driven Key Accounts Lead at HumanX to oversee the strategic management of key client accounts. In this role, you will be responsible for the building and nurturing long-term client relationships, and identifying opportunities for organic growth and seamless execution of client projects . You will play a critical role in reinforcing our position as a trusted partner while driving business growth and client retention. Roles & Responsibilities: Cultivate strong, long-term relationships with clients, ensuring satisfaction and fostering opportunities for organic growth. Monitor client accounts to identify and capitalize on opportunities for upselling, cross-selling, and expanding service offerings. Oversee the execution of projects, ensuring timely, high-quality delivery within budget and the agreed project roadmap. Coordinate internal teams and clients to ensure seamless communication and proactively address any potential risks or delays. Collaborate effectively with internal teams (sales, design, strategy) to ensure client needs are met and project milestones are achieved. Oversee billing milestones and manage resource allocation to facilitate clear communication across teams and avoid bottlenecks and delays. Lead and mentor junior team members, fostering a positive, collaborative environment and ensuring tasks are completed efficiently. Ideal Candidate: Proven experience in project management, ideally within an agency or service-driven environment. Excellent communication skills, capable of managing multiple stakeholders and driving internal collaboration. Ability to identify growth opportunities within existing accounts and maintain strong client relationships. Strategic thinker with a proactive approach to problem-solving and client satisfaction. Team Leadership experience, managing a team of 3 or more members.
About the role: Were growing on the back of our work in Mumbai and are looking for a Product Design Lead who can lead the design process from intent to outcomes, As a Design Lead, you will partner with our clients (CXOs and senior product leaders) to translate their vision into experiences that are nothing short of category benchmarks You bring a big picture lens, as well as the skills required to deliver pixel-perfect designs You will guide client teams and coach a talented team of designers to create work that were all proud of, As a curious mind, you inspire yourself and your team to push the boundaries to create work that works You are a good listener and a persuasive communicator Clients trust you with their challenges and see you as a domain expert who can deliver, ? Depending on the size and complexity of the project, you may be required to play a hands-on role and / or lead a team of designers This will give an opportunity to lead by example and set high standards, Specifically, your role entails: Product Thinking Working closely with clients' product team, youll understand the product vision and ensure the design goals are aligned to it You think in concepts, not screens and approach briefs through a problem solving lens You set the direction of the project and put together a team that will make it happen You understand the business impact of design and can connect the dots between design recommendations and the metrics they impact You have a sharp product sense that comes from understanding behaviour design principles as well as from practical experience of designing products that tick, ? Discovery & Insights You champion the voice of the user and shape solutions that resonate with them You have mastered the art of listening and can peel through the surface to uncover drives and patterns that can guide design decisions Using our discovery frameworks & various tools, you can hold discovery sessions & independently conduct workshops with clients, ? Storytelling Every experience is a story, and you can capture the essence of the design solution in a concise and compelling narrative You pitch design solutions as a human story making it easy to empathise and relate to You can string together screens into a cohesive experience and are comfortable presenting to CXOs, helping them appreciate design decisions, ? Team Leadership As a team lead, you set high standards for yourself and your team to follow Youll create an environment that rewards fresh thinking & optimism Your team sees in you, a strong bias for action and a high ownership of outcomes You are not afraid to roll up your sleeves and lead by example You will mentor junior team members and help them grow in all facets of their role with every project, ? Client Partnership You demonstrate a keen interest in our clients domain and empathise with their goals and limitations You believe in investing in a close partnership with client teams that leads to great work The clients see you as an expert practitioner and bring their challenges to you Your horizon is not restricted to the project, but can see longer term opportunities to grow with the client, ? Skills needed for this role: 6 to 8 years experience, At least 2 years experience as a Senior Designer / Design Lead, Experience in shipping large scale products through the entire lifecycle from intent to outcomes, Experience in conducting discovery sessions with product teams, aligning stakeholders and setting the direction for the project, Demonstrated mastery of design craft from IA to complete Clickthrough Prototypes, Managing internal teams and resources to optimally deliver the project, Strong communication & persuasion skills,
As a Senior Product Designer at HumanX, you will be involved in shaping behavioural and business outcomes for global digital products, Specifically, your role entails: Product Thinking You understand the product vision and ensure the design goals are aligned to it You think in concepts, not screens, and approach briefs through a problem solving lens You demonstrate the ability to connect articulated and latent user needs to product use cases to deliver a cohesive experience that has a measurable impact, Hands on Design You own the design process, from ideation to polished prototypes With expertise in design tools, your work involves creating high fidelity designs By collaborating with cross-functional teams, you seamlessly integrate your designs into the final product while refining them based on user feedback and data-driven insights, Research & Insights You are adept at deriving insights from user research and data You have mastered the art of listening and can peel through the surface to uncover drives and patterns that can guide design decisions, Storytelling Every experience is a story, and you can capture the essence of the design solution in a concise and compelling narrative You can pitch designs as a human story making it easy to empathise with and relate to You can string together screens into a cohesive experience and are comfortable presenting to CXOs in a persuasive fashion, helping them appreciate our design decisions, Skills needed for this role: Is driven to grow exponentially Demonstrates product thinking Aspires to create category benchmarks Is driven to shape behavioural and business outcomes,