Key Account Manager

8 - 13 years

9 - 13 Lacs

Posted:12 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Account Management:Develop and manage long-term relationships with key clients in the facility management sector in Bangalore and surrounding regions
  • Serve as the primary point of contact for major accounts, addressing client needs, concerns, and providing exceptional service
  • Sales & Revenue Growth:Identify and capitalize on opportunities for upselling, cross-selling, and expanding the range of Diversey products and services within existing accounts
  • Develop and implement strategic plans to grow revenue from key accounts and achieve sales targets
  • Client Solution Delivery:Understand client needs and provide customized solutions that meet the unique requirements of each account
  • Collaborate with internal teams to ensure the timely delivery of services and products, maintaining high standards of quality
  • Market Intelligence:Stay updated on industry trends, competitors, and customer insights to provide innovative solutions
  • Use market data and customer feedback to influence product development and refine sales strategies
  • Reporting & Forecasting:Maintain accurate records of all account activities in CRM systems
  • Prepare and present regular reports on sales performance, revenue projections, and customer satisfaction levels
  • Collaboration with Internal Teams:Work closely with the operations, product, and customer service teams to ensure smooth project execution and customer satisfaction
  • Participate in training programs to stay current with Diversey products, services, and sales techniques
  • Negotiation & Contract Management:Lead negotiations for new contracts and renewals, ensuring favorable terms for both Diversey and the client
  • Handle contract agreements, service level agreements (SLAs), and other legal documentation

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