Key Account Manager

Role: Dy. Manager - Key Account

Location: Mumbai

Department: Revenue

Employment Type: Full-Time

What you'll do:

• Own day-to-day account management for major modern trade & SAMT outlets (e.g., Reliance, D-Mart, Star Bazaar) and act as the primary operational contact for store/DC teams
• Deliver month-on-month Net Sales Value (NSV), volume, and margin targets in coordination with the KAM
• Execute Joint Business Plan (JBP) elements locally: promotional calendars, launch support, pricing compliance, and logistics follow-up
• Ensure on-shelf availability (OSA) by monitoring stock levels, raising replenishment alerts, and coordinating with distributors/DCs
• Implement merchandising and activation plans including secondary displays, POS setup, in-store sampling, and short-term promotions
• Verify retail pricing and MRP compliance and resolve discrepancies with store teams
• Supervise and coach field staff (merchandisers/sales officers) including daily routing, KPIs, and regular audits
• Perform store audits and planogram checks; manage returns, expiry control, and invoice reconciliation
• Prepare timely reports: weekly sell-through, OSA, inventory days, promotional performance, and NSV vs target
• Capture shopper and competitor insights from field visits and recommend tactical adjustments to marketing and trade teams

Who you are:

• Bachelor's degree in Business, Sales, or Marketing; MBA preferred
• Strong experience in key account management, preferably in FMCG, general trade, or retail sector
• Excellent stakeholder and relationship management skills with retail buying teams and DC managers
• Strong commercial acumen and negotiation skills
• Analytical skills with proficiency in Excel (Pivot Tables, VLOOKUP/XLOOKUP) and comfort with sales dashboards and reporting
• Ability to create concise business presentations and influence leadership
• Leadership and team coaching experience if managing field staff
• High level of ownership, results orientation, and problem-solving ability
• Fluent in English and local language(s) where applicable