Key Account Manager

Role: CRM

Job Description:

1. Serve as the primary point of contact for clients during the post-production phase.
2. Manage delivery timelines for all products, including edited photos, videos, albums, and all print products.3. Coordinate album design approvals, revisions, and print orders.4. Liaise with photographers, editors, designers, and print vendors to ensure high-quality deliverables.5. Track production milestones and keep clients informed throughout the process.6. Handle inquiries, feedback, and any concerns with professionalism and empathy.7. Ensure all client expectations are met—or exceeded—within agreed timelines.8. Maintain accurate client records and status updates using CRM or project management tools.9. Proactively follow up with clients to ensure satisfaction and gather testimonials or referrals.10. Upsell and cross-sell products and services to boost revenue.11. Handle escalations and ensure service recovery when necessary.

Job Types: Full-time, Permanent

Pay: ₹23,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Work Location: In person