Key Account Manager

We at Pine Labs are looking for those who share our core belief - Every Day is Game Day. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Role Purpose -

We are hiring for the role of Co-ordinator- West Region. This is a critical coordination role with a mandate to ensure that the set operational tasks are completed within timeline and ensure efficient and effective coordination and communication with internal and external stakeholders

Responsibilities we entrust you with -

• Responsible for managing and coordinating various tasks within and across teams.
• Acting as the central point of contact, ensuring smooth communication and collaboration among team members. Ensuring all the operational tasks are completed within the deadlines
• Will work closely with other stakeholders such as Product, Program Management, Distribution / Sales to identify to monitor and close all operational activities across different teams within the company
• Publish reports and dashboards on a timely basis to the internal stakeholders.

What Matters in This Role -

Relevant work experience

• Excellent communication skills and the ability to work with diverse teams<>
• Managed and coordinated the day to day functioning of important tasks like attending to customer service tickets that need business attention, reporting requirements, coordinating with clients to ensure their operational complaints /requests are closed on time
• Prepare month end reports and dashboards

Years of experience

• Bachelor's degree with approximately 5 years + work experience.
• Experience & Desirable Traits: Experience in handling the operational activities, client service tickets, reports, dashboards.

What we Value in Our people -

• You take the shot: You Decide Fast and You Deliver Right
• You are the CEO of what you do: you show ownership and make things happen
• You own tomorrow: by building solutions for the merchants and doing the right thing
• You sign your work like an artist: You seek to learn and take pride in the work you do