Key Account Manager (Customer Delight Team)

Role Purpose
To build, manage, and strengthen relationships with channel partners, architects, builders, and integrators, ensuring smooth onboarding, training, and business support. Act as the primary link between Smart Node and regional stakeholders while driving customer satisfaction and partner growth.

Key Responsibilities

• Onboard and manage channel partners, architects, and builders.
• Provide project support, product training, and documentation guidance.
• Ensure ERP adoption and assist with order and sampling processes.
• Identify and develop new partner opportunities.
• Collect market intelligence on competitors and pricing trends.
• Conduct product demos, workshops, and solution design sessions.
• Act as a single point of contact for partners/customers to resolve queries.
• Maintain CRM records and submit regular reports on partner activity.

Key KPIs

• Partner onboarding per quarter
• Number of training/workshops conducted
• ERP adoption and documentation compliance
• Regional sales support effectiveness (sample-to-order conversion)
• Customer/partner satisfaction feedback
• Timely CRM updates and report submissions

Required Skills & Qualifications

• Bachelor’s degree in Business, Engineering, or related field
• 0–2 years of B2B client management / channel partner handling experience (automation or IoT preferred)
• Strong communication and presentation skills
• Proficiency in CRM tools, MS Office, and digital communication
• Problem-solving mindset with a customer-first attitude

Job Types: Full-time, Permanent, Fresher

Pay: ₹180,000.00 - ₹240,000.00 per year

Benefits:

• Provident Fund

Location:

• Gorwa, Vadodara, Gujarat (Preferred)

Work Location: In person