Key Account Manager

Job Description

We develop insights on performance and people analytics - driven by our proprietary data, technology and advisory services - to help clients reduce volatility and improve outcomes. Aon s Talent Solutions comprises of Performance, Rewards & Org advisory, Assessments Solutions and Aon s HR Learning Centre verticals. Role Details : You will be a part of our larger commercial org team and will be expected to drive revenue growth by building and managing a book of clients. This role involves managing the entire sales cycle, from prospecting to closing deals, while ensuring customer satisfaction and long-term partnerships. JOB RESPONSIBILITIES: Client Relationship Management: Build and maintain strong, long-term relationships with key clients across industry vertically Understand the unique needs and challenges of technology clients and provide tailored HR consulting solutions. Mapping and Relationship Building Identify and map out key stakeholders and decision-makers within client organizations, including relevant CXOs. Establish and nurture relationships with CXOs to understand their strategic goals and align HR solutions with their objectives. Account Growth: Identify opportunities for upselling and cross-selling HR consulting services specifically relevant to the industry sector. Develop account growth strategies in collaboration with the sales and solutions team, with a focus on market trends. Client Retention: Ensure client satisfaction by addressing their technology-specific needs promptly and effectively. Proactively anticipate and resolve technology-related issues to maintain client loyalty. Strategic Planning: Collaborate with the leadership team to develop and execute strategic account plans tailored to the industries. Define clear objectives and KPIs for key client accounts. Market Research: Stay updated on technology industry trends, innovations, and market developments to provide informed insights to clients. Conduct competitive analysis to identify technology-specific opportunities. Reporting and Analysis: Prepare regular reports on client account performance and financials, with a focus on technology-related metrics. Analyze data to assess the effectiveness of HR consulting services within the technology sector. Cross Collaboration: Work closely with the HR consulting and delivery teams to ensure that clients unique needs are met. Foster a collaborative and solution-oriented work environment. Skills/Competencies Required: Proven experience in key account management or client relationship management, with a track record of growing accounts. Strong business communication, negotiation, and interpersonal skills. Ability to understand client pain points and present tailored solutions effectively. Familiarity with CRM tools for pipeline management and forecasting accuracy. Ability to work in a fast-paced and dynamic environment. How we support our colleagues In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it! Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued. #LI-SB2 2544455