Key Account Manager - Corporate Channel

As a Key Account Manager in the Corporate Channel at MyBiz, you will play a crucial role in driving growth within our large account portfolio. You will be responsible for strengthening client relationships, streamlining process integration, and delivering outstanding service to ensure client satisfaction and business growth. Your leadership will be instrumental in leading a high-performing team to deliver measurable impact across key accounts. Your primary responsibilities will include focusing on business growth and account expansion by increasing wallet share across existing large accounts. This involves activating new Lines of Business (LOBs) within client organizations and fostering deeper process integration to position the company as a strategic partner. You will also emphasize client delight and retention by ensuring seamless servicing, operational excellence, and proactive issue resolution to maintain high satisfaction levels. Strategic client engagement will be a key aspect of your role, where you will execute through structured interactions such as Quarterly Joint Business Reviews (JBRs) to align on performance and identify future opportunities. You will craft tailored engagement strategies for each key account to ensure continuous value delivery and alignment with client objectives. As a leader, you will demonstrate strong leadership qualities through people engagement, data-driven decision-making, and a focus on operational excellence. Mentoring and empowering the team, fostering a culture of ownership, accountability, and continuous improvement will be essential for success. Effective cross-functional collaboration with the operations, supply, and product teams is also crucial. To excel in this role, you should hold a postgraduate degree from a reputed institute with 8 to 10 years of relevant experience in Key Account Management, Customer Success, or Strategic Client Engagement. Proven experience in conducting JBRs and managing multi-level client relationships will be an advantage. Key success factors for this role include demonstrated expertise in commercial levers, data-driven decision-making skills, influential communication abilities, and confident presentation skills to drive executive-level conversations and articulate strategic narratives effectively.,