Key Account Manager (Business Development Manager & Product Owner)

JOB DESCRIPTION

JOB TITLE: Key Account Manager

LOCATION: Hybrid/Mohali

CONTEXT

Stacknize Solution (www.stacknize.com) is a digital technology company that provides end-to-end product engineering services. Our engineering services includes Enterprise platform development, web & mobile application development, user experience design, cloud, testing and infrastructure managed services to transform businesses digitally. We also enable enterprises with contextual and personalized two-way multi-channel mobile communications, including SMS, voice, email and PWA technology.

We believe in small teams of smart, committed, and diverse individuals coming together and form a breakthrough insight. We are a team of passionate professionals to craft an unbeatable culture service.

Come and join us!

JOB RESPONSIBILITIES:

• Develop and maintain strong, long-term relationships with key accounts to ensure high customer satisfaction and loyalty.
• Identify new business opportunities to grow revenue within key accounts through upselling, cross-selling, and renewals.
• Develop customized account plans and strategies to meet clients’ evolving needs.
• Work closely with internal teams (product, marketing, and operations) to ensure seamless service delivery.
• Understand product offerings in-depth to effectively pitch and demonstrate value to clients.
• Act as a strategic partner to clients by understanding their business needs and offering solutions that align with their goals.
• Prepare and deliver compelling business presentations and proposals to potential clients.
• Handle client escalations professionally and ensure quick resolution.
• Lead price and contract negotiations with clients while ensuring profitability.
• Communicate client feedback and market insights to inform business development and product improvement.
• Monitor and analyze key account metrics (e.g., sales performance, usage data, renewals, growth trends, etc.).
• Stay updated with industry trends, market conditions, and competitor activities.
• Provide regular reporting on account status, risks, opportunities, and forecasts to leadership.

REQUIRED SKILLS & QUALIFICATIONS:

• Bachelor's degree in Business Administration, Marketing, or related field. MBA is a plus.
• Minimum of 4 years of experience as a Key Account Manager or in a similar client-facing role.
• Proven experience in product knowledge, business pitching, and executive-level client handling.
• Strong understanding of sales principles, client relationship management, and account-based selling.
• Experience in handling high-value clients or enterprise-level accounts.
• Ability to analyze data and market trends to make informed business decisions.
• Knowledge of the products or service being offered and ability to communicate technical details effectively.
• Knowledge of market dynamics and competitor analysis.
• Excellent communication, presentation, and negotiation skills.
• Self-motivated, result-oriented, and able to work independently.
• Ability to handle multiple accounts while paying attention to detail.
• Proficiency in CRM tools and Microsoft Office Suite.

PERKS:

• A culture of learning and growth.
• A talented and supportive team.
• Flexibility to work remotely.
• Competitive salary and benefits package.

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹600,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Work from home