Key Account Manager

As an Account Manager with 2+ years of experience in the SaaS or IT Software industry, your role will involve managing and growing relationships with existing B2B clients across the GCC and Middle East region. You will be responsible for driving renewals, retention, and building strong long-term partnerships. Identifying opportunities to upsell and cross-sell SaaS solutions to meet client business needs will be a key part of your daily activities. Additionally, you will serve as the main point of contact for client escalations, queries, and ongoing account support, ensuring high levels of customer satisfaction by coordinating with internal teams (sales, product, support). Understanding client goals and providing strategic advice on how our solutions can help achieve them will be crucial, along with reporting account health, renewal forecasts, and growth opportunities. Key Responsibilities: - Manage and grow relationships with existing B2B clients across the GCC and Middle East region - Drive renewals, retention, and build strong long-term partnerships - Identify opportunities to upsell and cross-sell SaaS solutions to meet client business needs - Serve as the main point of contact for client escalations, queries, and ongoing account support - Coordinate with internal teams (sales, product, support) to ensure high levels of customer satisfaction - Understand client goals and provide strategic advice on how our solutions can help achieve them - Report account health, renewal forecasts, and growth opportunities Qualifications Required: - 2 to 6 years of experience in Account Management, preferably in the SaaS or IT Software industry - Proven experience in client retention, upselling, and cross-selling in a B2B environment - Strong understanding of the GCC and Middle East market landscape - Excellent communication and relationship-building skills - Ability to manage multiple client accounts and prioritize effectively - Experience using CRM tools and reporting systems Please note that the JD does not contain any additional details about the company.,