Key Account Manager ( A2P / Voice )

Company Description

VoIPBoxx Technologies, formerly known as V-Con Carrier Services Pte. Ltd., is a global Telecom Company and Aggregator specializing in high-quality international wholesale carrier services. Founded by experienced professionals in the telecom ecosystem, VoIPBoxx maintains strategic partnerships with leading Mobile Network Operators (MNOs), PTTs, and Tier-1 providers. The company offers cutting-edge mobility services such as Wholesale Voice, A2P Messaging, WhatsApp Business API, as well as technology-driven solutions like blockchain-based digital hyper ledger, AI/ML-powered tools, and hosted PBX solutions. With a focus on innovation and global expansion, VoIPBoxx aims to meet the evolving needs of carriers and enterprises worldwide.

Role Description

This is a full-time on-site/Remote role for a Key Account Manager for A2P. The Key Account Manager will be responsible for managing and growing relationships with key clients, developing business plans, and maintaining high levels of customer satisfaction. Key daily tasks include monitoring account performance, identifying client needs, and collaborating with internal teams to deliver tailored solutions. The position involves contributing to revenue growth and ensuring the successful delivery of VoIPBoxx's diverse telecom services.

Qualifications

• Strong skills in Account Management and handling Key Accounts
• Analytical skills for data-driven decision-making and problem-solving
• Experience in Customer Service to build and maintain client satisfaction
• Business Planning skills to drive revenue growth and strategic objectives
• Excellent communication and interpersonal skills
• Ability to thrive in a fast-paced environment and manage multiple priorities
• A bachelor's degree in Business, Telecom, or a related field is preferred
• Prior experience in the telecom industry is an advantage