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FieldAssist
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Key Account Management Professional

Key Account Management Professional

FieldAssist

6 - 11 years

8 - 11 Lacs

Gurugram

Posted:1 month ago| Platform:

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Skills Required

Relationship management Supply chain Networking SAAS Workflow Product sales HTML Key account management SQL Android

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Us

Welcome to FieldAssist, where Innovation meets excellence!! We are a top-tier SaaS platform that specializes in optimizing Route-to-Market strategies and enhancing brand relationships within the CPG partner ecosystem. With over 1,00,000 sales users representing over 600+ CPG brands across 10+ countries in South East Asia, the Middle East, and Africa, we reach 10,000 distributors and 7.5 million retail outlets every day. FieldAssist is a Proud Partner to Great Brands like Godrej Consumers, Saro Africa, Danone, Tolaram, Haldiram s, Eureka Forbes, Bisleri, Nilon s, Borosil, Adani Wilmar, Henkel, Jockey, Emami, Philips, Ching s and Mamaearth among others. Do you crave a dynamic work environment where you can excel and enjoy the journey? We have the perfect opportunity for you!!

Responsibilities

Manage a portfolio of Enterprise-level customers and act as their main point of contact. Develop a deep understanding of each customers unique business needs and work with them to provide solutions to their problems through our product suite.
Drive GTM projects to a successful outcome and ensure appropriate communications with all relevant stakeholders.
Ensure high client satisfaction and timely resolution to any escalations/requirements within TAT. Collect and disseminate feedback to internal teams to help improve our services and products.
Develop dynamic success plans that will demonstrably deliver on customer expectations and manage exceptions
Build strong customer advocacy and ensure their retention
Identify cross sell and upsell opportunities for value added services and prepare future product roadmap for the client
Be the trusted advisor and display though leadership to the customer acting as a consultant showing them best practices and industry benchmarks

Who were looking for:

MBA graduate with at least 6+ years relevant work experience in a customer success or consultancy role.
Previous experience collaborating with different internal functions within a fast-growing SaaS company; operating at the intersection of product, sales, and delivery
Previous experience collaborating with different internal functions within a fast-growing SaaScompany; operating at the intersection of product, sales, and delivery
Excellent networking, relationship management and negotiation skills Familiarity with Supply Chain data and workflow experience preferred
Basic Knowledge of web technologies like HTML, SQL, API, Json, iOS and Android platform
Proficient in Microsoft Office Suite specifically Excel and PowerPoint

FieldAssist on the Web:

Website: https: / / www.fieldassist.com / people-philosophy-culture /
Culture Book: https: / / www.fieldassist.com / fa-culture-book CEOs Message: https: / / www.youtube.com / watch?v=bl_tM5E5hcw LinkedIn: https: / / www.linkedin.com / company / fieldassist /

About Us Welcome to FieldAssist, where Innovation meets excellence!! We are a top-tier SaaS platform that specializes in optimizing Route-to-Market strategies and enhancing brand relationships within ...

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Key Account Management Professional