Key Account Executive

Please enter job descriptionKey Account ExecutiveJob Title:

Key Account Executive Location MumbaiDepartment Customer Experience Experience 2-5 yrsIndustry Dental Position Type Full-TimeQualification Graduate Reporting Manager: FoundingTeamMembersA little about toothsitoothsi is India's first and largest @ home smile solutions platform.We're a new age consumer dental tech startup.We're a full stack company that uses our in-house clear aligner technology to provide an advancedinvisible alternative to teeth straightening.Institutionally funded (>30mn $), we're market leaders in this category having designed more than30,000 smiles.A team of 800 folks, present across 11 cities in India, we've recently added skin treatments andsolutions to our business portfolio.We Offer- An ego-free work culture & chance to be a part of growing start up team- Goals that will push you to become the best version of yourself and a fast-paced environment- The opportunity to create and define the clinical beauty category through products you makeand work with a team full of go- getters and thought leaders that make it happenResponsibilities

1. Ensure query resolution within 24hrs and ensuring customer satisfaction by achieving deliveryand service quality norms

2. Handle dental specific queries pertaining to our services. Overall Problem solving for patients andcoordination as necessary. Handle any operations related activities that may be required

3. Sell Additional services to generate revenue

4. Tabulate and record responses from all customers on excels. Generate relevant reports from thesame

5. Schedule appointments from patients and coordinate with the required doctor who shall visit thepatient

6. Follow up to ensure that appropriate actions were taken on customers requests. Referunresolved customer grievances or special requests to designated departments for furtherinvestigation.

7. Analyse quality of calls and strive for improvement Requirements:1. 2-5 years of experience in Tele Sales/After Sales Support/Customer support2. Bachelor's Degree in any discipline

3. Excellent communication skills, both written and verbal

4. Strong problem solving and analytical skills

5. Self-driven, comfortable with a fast-paced Environment

6. The capacity to grasp quickly and self-learn

7. Should have basic knowledge on G Suite Operations, Basic Windows Usage, Email Etiquette and Phone Skills. Should have handled escalation management, NR cases, Clinic appointments Benefits:- Budding team with ample opportunities for growth