Key Account Executive

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Job Summary:

The Key Account Executive will serve as the single point of contact (SPOC) for one or multiple key client accounts. The role involves day-to-day coordination, client communication, data analysis, and ensuring smooth service delivery. The candidate must be proactive, client-focused, and strong in Excel, MIS, and reporting.

Key Roles & Responsibilities:

Client Management & Coordination:

• Act as the whole-sole SPOC for assigned client accounts.
• Maintain regular communication with clients to understand requirements, expectations, and feedback.
• Build and nurture long-term client relationships to drive client satisfaction and retention.
• Coordinate internally with operations, recruitment, payroll, and management teams for seamless delivery.

Requirement Handling & Service Delivery:

• Understand client manpower requirements and ensure timely fulfilment.
• Track daily/weekly/monthly deployments and ensure closure of open requirements.
• Monitor service performance and take corrective measures wherever required.
• Handle escalations and ensure timely resolution.

Reporting, MIS & Analytics:

• Prepare daily, weekly, and monthly MIS reports for clients and management.
• Track key metrics such as deployment status, productivity, attendance, and attrition.
• Use Excel and analytics to identify trends, gaps, and business opportunities.
• Maintain accurate dashboards, trackers, and performance reports.

Business Growth & Account Development:

• Identify opportunities for revenue enhancement and additional service offerings.
• Forecast upcoming client requirements and plan resources accordingly.
• Maintain strong client engagement to ensure account stability and growth.

Operational Excellence:

• Coordinate with the internal HR and recruitment team for smooth onboarding.
• Ensure compliance documents and reports are submitted on time.
• Maintain discipline, professionalism, and timely communication.

Skills & Competencies:

Technical Skills

• Strong hands-on experience with MS Excel (VLOOKUP, Pivot Table, MIS Reporting).
• Ability to work with dashboards, trackers, and analytics.
• Understanding of HR operations, recruitment processes, and manpower deployment (preferred).

Soft Skills

• Excellent verbal and written communication.
• Strong client handling and relationship management.
• Good analytical and problem-solving skills.
• Ability to prioritize tasks and manage multiple accounts effectively.

Qualification & Experience

• Graduate / Post Graduate in any field.
• Experience: 03+ years in Key Account Management, HR Operations, Client Servicing, or MIS roles.
• Experience in staffing/recruitment/HR service industry preferred (but not mandatory).