Key Account Director

As the Head of Key Account Management at our leading content and printing solutions provider, your primary focus will be on nurturing strategic client relationships within the publishing, education, and corporate sectors. Your responsibilities will include managing large accounts, enhancing customer satisfaction, and driving revenue growth through bespoke print and digital solutions. Your key responsibilities will involve designing and executing a comprehensive key account strategy in alignment with our business objectives. You will be tasked with identifying and overseeing priority clients across various verticals, establishing strong relationships with senior stakeholders, and ensuring that client expectations are exceeded with personalized, high-quality services. In order to drive revenue growth and expand our business, you will need to implement upselling and cross-selling initiatives while offering consultative solutions encompassing both print and digital content delivery. Keeping abreast of industry trends and competitor activities will be crucial in identifying new growth opportunities, and collaborating closely with our sales and marketing teams will be essential to deepen client engagement. As the primary point of contact for key accounts, you will conduct regular business reviews and strategic planning sessions with clients, addressing their feedback promptly to ensure long-term satisfaction. You will also be responsible for streamlining internal processes to enhance the client experience, ensuring that service level agreements, contracts, and performance benchmarks are consistently met. Leading and mentoring a high-performing key account management team will be a key aspect of your role. Providing training and development opportunities for team members, establishing key performance indicators, and fostering a collaborative and customer-focused work culture will be vital to the success of your team. Ideally, you should possess a graduate or postgraduate degree in Business, Marketing, or a related field along with at least 12-15 years of experience in key account management, preferably within the publishing, content, or services industry. Your skill set should include strategic client management, B2B relationship building, revenue growth strategies, print and digital content solutions, team leadership, cross-functional collaboration, as well as excellent communication and negotiation skills.,