KAM Asst Manager

PIERIAN

4 - 10 years

6 - 10 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

retail o2c r2r invoice processing account management fmcg management customer experience stakeholder management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Account Manager (KAM)

Role Overview:

The Key Account Manager (KAM) is responsible for delivering a premium service to our top-tier vendors, ensuring an exceptional vendor experience. As the primary point of contact, KAMs address grievances, provide clarifications, and offer support on payment-related issues.

Key Responsibilities:

Own and track business metrics to enhance customer experience for vendors.
Analyze vendor issues in-depth and provide data-driven recommendations and action plans to improve satisfaction.
Act as the voice of the vendor, fostering long-term relationships and effective communication across all levels.
Collaborate with internal teams (e.g., Invoice Processing, O2C, R2R, QC) to resolve vendor issues and manage escalations.
Lead initiatives to improve vendor scorecard performance.

Qualifications & Experience:

Bachelor s degree with 4+ years of experience in customer-facing roles or stakeholder management.
Experience in sectors such as Retail or FMCG.
Previous experience in an account management role is preferred.
Exceptional written and verbal communication skills.
Strong active listening skills with a solutions-oriented, consultative approach.
Ability to operate effectively in fast-paced and ambiguous environments while taking ownership of objectives.
Proficient in working collaboratively with teams to deliver high-quality results.
Excellent attention to detail and the ability to manage multiple projects simultaneously.

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