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Stats Systems India
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Junior Technology Support Analyst

Junior Technology Support Analyst

Stats Systems India

0 - 3 years

2 - 5 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

ticketing knowledge base it support servicenow incident management logging troubleshooting support analyst monitoring tools communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Junior Technology Support Analyst

is an important entry-level role within the TOC. Juniors act as the

first point of contact

for technology support, assisting with routine issues, monitoring alerts, and fulfilling service requests. This role provides an opportunity to learn across a wide range of technologies while contributing to the smooth operation of our services.

Junior Analysts work closely with senior analysts, developing their knowledge and skills through hands-on experience, guided learning, and structured processes. Over time, they will progress from handling straightforward tasks to supporting more complex monitoring and incident management activities.

Specifically, the role of the Junior Technology Support Analyst involves

Logging and triaging incidents reported in ServiceNow.
Monitoring critical services and escalating observed issues.
Providing first-line support for back-office issues.
Fulfilling service requests according to documented processes.
Taking ownership of initial troubleshooting steps and documenting findings for efficient escalation
Learning to document processes and create simple knowledge base articles.
Participating in team training sessions and developing towards technical specialization.

Desired Qualifications and Skills

We are looking for early-career professionals or fresh graduates who are enthusiastic, adaptable, and eager to learn. Previous professional experience is not essential, but an interest in technology and a willingness to build skills are critical.

Skills and attributes that will help you succeed:

A genuine interest in technology and IT support.
Basic understanding of computer systems (Windows, Mac, or Linux).
Familiarity with common productivity tools (e.g., Microsoft 365, Teams, SharePoint).
Good problem-solving skills and attention to detail.
Strong communication skills to assist internal users.
Logical and rational approach towards anything in the role.
Willingness to learn about monitoring tools, ticketing systems, and IT processes.
Ability to follow documented procedures accurately.

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Junior Technology Support Analyst