Junior Support Engineer

We are a dynamic team of technical and marketing professionals who bring innovation and enthusiasm to every project. Our vibrant culture encourages creativity and a commitment to delivering exceptional service.

Role Description:
As a Junior Support Engineer, you will be responsible for assisting in the efficient implementation of our products and solutions, ensuring timely deployment and customer satisfaction. You will work closely with our technical and sales teams to deliver customized solutions and support our clients throughout the implementation process.

Key Responsibilities:

• Assist in the implementation of products and solutions following established procedures and guidelines.
• Support senior engineers in creating project plans tailored to each customer, outlining tasks and milestones for product installation.
• Monitor project progress and communicate effectively with internal teams and customers to ensure adherence to timelines.
• Participate in customer training sessions to educate users on product functionalities and best practices.
• Document all customization details and configurations for each customer, ensuring accuracy and completeness.
• Collaborate with the product management team by providing feedback on customer requests and issues encountered during implementation.
• Analyze customer needs and recommend appropriate upgrades or solutions based on their requirements.

Skills and Qualifications:

• Minimum 6 months to 2 years of relevant experience
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Basic understanding of IT infrastructure management and information security principles.
• Familiarity with operating systems such as Unix/Linux, Windows, and Mac, as well as virtualization technologies.
• Knowledge of programming languages such as React JS, Node JS, or Python is a plus.
• Strong analytical and problem-solving abilities.
• Excellent communication skills, both verbal and written, with a customer-focused approach.
• Ability to work collaboratively in a team environment and independently when required.
• Detail-oriented with a commitment to delivering high-quality work under tight deadlines.
• Positive attitude, eagerness to learn, and a proactive approach to challenges.

Why Join Us:

Joining our team means being part of a fast-paced and innovative environment where your contributions are valued. You will have opportunities to grow professionally and develop your skills while working on exciting projects with a supportive team.

If you are passionate about technology and eager to kick-start your career in implementation and technical support within the cybersecurity or enterprise software industry, we encourage you to apply!

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Willingness to travel:

• 25% (Preferred)

Work Location: In person