Junior QA Engineer (Genesys & Cyara)

Job Description

Within our clients organization, there exist several Testing/QA Teams responsible for diverse applications such as IVR, Routing, WWE, and Reporting. Presently, our client is engaged in the process of transitioning the IVR/Routing application from Legacy Systems (CISCO/AVAYA) to the Genesys Platform on a line of business (LOB) basis. Throughout 2024, we achieved successful migration of numerous LOBs from Legacy Systems to the Genesys environment. Currently, our focus lies on the CommState Migration Project. As part of this migration initiative, the Quality Assurance (QA) team is tasked with conducting comprehensive validations of End-to-End Call Flows. Additionally, we perform meticulous assessments of all Pre-Queue Treatment checks, encompassing various exception scenarios. Responsibilities: Prvode development, maintenance, and execution of manual/automation/performance scripts for Contact Center applications. Analyze the functional and non-functional requirements of the contact center application solutions in Agile methodology. Effectively plan, define test strategy/test cases, provide QA estimates, provide test management, and test reporting. Perform manual/automated testing and log detailed defects in Rally. Be accountable for all project or release test efforts for programs that span multiple domains and apps including System Integration or End to End Testing efforts. 2-3 years of practical experience in Quality Engineering (QE) within the CCS Domain, encompassing areas like Genesys call routing and the development of custom CTI softphone applications. Proficiency in digital communication platform