Junior Program Manager

You are a proactive and detail-oriented Program Manager responsible for overseeing and managing program operations to ensure smooth customer handling. Your role involves acting as the primary point of contact for learners, managing end-to-end program operations, monitoring learner engagement and progress, and providing necessary support for successful outcomes. Your key responsibilities include: - Act as the primary point of contact for learners, addressing queries and resolving concerns effectively. - Manage end-to-end program operations to ensure smooth execution. - Monitor learner engagement, progress, and provide necessary support for successful outcomes. To excel in this role, you should meet the following qualifications: - Minimum 1 year of experience in customer handling (preferably in education, service-oriented domains). - Strong expertise in Microsoft Excel for data analysis, reporting, dashboards, formulas, pivot tables, etc. - Excellent communication and interpersonal skills. - Strong problem-solving abilities. - Ability to multitask and work in a fast-paced environment. - Prepare, analyze, and maintain reports using Excel for tracking performance and operational efficiency.,