Junior Process Analyst

About SHJ International

At SHJ International, we don’t just hire employees. We build professionals.

We immerse our teams in real business operations, managing backend processes for logistics and transportation companies across the United States to streamline systems, improve efficiency, and drive operational excellence.

If you’re someone who values ownership, precision, and growth, SHJ will push you to bring out your best every single day.

About the Role

As a Junior Process Analyst, you’ll be responsible for building, managing, and improving critical business processes that directly impact U.S. logistics operations. You’ll work on real-world business challenges, collaborate with leadership teams, and ensure seamless execution of day-to-day functions.

This is a role for people who take accountability seriously — who don’t just finish tasks, but take pride in solving problems and delivering results that make a difference.

Key Responsibilities

• Manage and optimize backend operations for U.S.-based logistics clients.
• Build and maintain structured reports and trackers using Google Sheets or Excel.
• Use basic data functions such as VLOOKUP, sorting, filtering, and formatting to manage and organize information effectively.
• Analyze data, identify bottlenecks, and recommend improvements in workflow efficiency.
• Document and maintain Standard Operating Procedures (SOPs) to ensure process consistency.
• Communicate directly with U.S. clients through email and calls to align on expectations and updates.
• Take full ownership of assigned processes — ensuring accuracy, timeliness, and quality.
• Collaborate with internal and client teams to solve operational and business-level challenges.

What You’ll Need to Succeed

• Excellent English communication skills (verbal and written)
• Typing speed of 40+ WPM with at least 90% accuracy.
• Strong data-handling, reporting, and organizational skills.
• Proficiency with Google Sheets/Excel — including lookups, sorting, filtering, and basic formulas.
• Strong problem-solving mindset with the ability to think critically and act decisively.
• Ability to document clearly, stay detail-oriented, and multitask efficiently.
• A sense of ownership and accountability — taking responsibility for outcomes, not just tasks.

Understanding Customer Service at SHJ

Customer service at SHJ is about taking complete ownership of the client’s success. It means understanding their business problems, anticipating their needs, and ensuring they’re resolved with urgency and care.

Here, you don’t just serve clients; you partner with them. You treat their problems as your own and make sure they walk away confident in your reliability and commitment.

Why Join SHJ International

• Real Business Impact: Work on live U.S. logistics processes that shape how freight moves across America.
• Client Exposure: Collaborate directly with senior U.S. leadership teams — from Operations Managers to VPs.
• Intense Learning Curve: Face real-world business problems, develop practical solutions, and grow faster than you imagined.
• Exponential Growth: Experience rapid professional and personal development through continuous learning and challenging projects.
• Performance-Driven Culture: Rewards for hard work, precision, and consistency — mediocrity has no place here.
• Vibrant Team: A high-energy environment where collaboration, food, and fun are part of the culture.

Who Will Thrive Here

SHJ is not for those looking for a routine job — it’s for those who want to excel.If you believe in hard work, honesty, ownership, and customer commitment, this is where you’ll find purpose and progress.

Freshers Welcome!

No prior experience? No problem.If you bring curiosity, integrity, and the drive to learn, we’ll train you to become an exceptional professional.

Job Types: Full-time, Fresher

Pay: ₹400,000.00 - ₹450,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person