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Iron Mountain
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Junior Associate

Junior Associate

Iron Mountain

0 - 1 years

2 - 3 Lacs

bengaluru

Posted:11 hours ago| Platform:

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Skills Required

query resolution process improvement billing banking customer support data privacy information management troubleshooting logistics salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

At Iron Mountain we know that work, when done we'll, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

It looks like you are looking at an entry-level version of the role previously discussed, likely for Iron Mountain (IRM) . Since this is geared toward a "fresher" (0-1 years of experience), the focus shifts from high-level process ownership to foundational execution and rapid learning.

Here is a breakdown of how this role functions for someone just starting their career:

Role Focus: The "Execution" Layer

While the previous description focused on global strategy and process improvement, this version is about the daily mechanics of the billing and care cycle. You are the "boots on the ground" ensuring that data moves correctly between systems and customers.

Key Accountability Areas

Financial Administration (Portals & Invoices): You will act as the bridge between Iron Mountain s internal billing system and the customers payment platform. This involves technical tasks like setting up bank details and uploading invoices to third-party portals to ensure the company gets paid on time.
Professional Communication: A large part of your day will be "Query Resolution." This isnt just answering phones; it s about technical troubleshooting. you'll need to explain why an invoice looks a certain way and fix discrepancies through both email and live conference calls.
De-escalation & Empathy: Since you are handling "outgoing" or "dissatisfied" customers (as noted in the previous context), you need to be able to stay calm. The goal is to turn a potentially negative "closure" experience into a professional, neutral, or positive one.

How You Will Be Measured (Success Metrics)

If you are interviewing for this, emphasize your ability to do the following:

Learning Agility: How quickly can you mastersalesforce BillingCan you show examples of software you learned from scratch in a short time

Accuracy (The "Zero-Error" Mindset): In billing, a single wrong digit in a bank account setup causes massive delays. Highlight your attention to detail.

Communication Quality: Your ability to write clear, concise emails and speak confidently on calls is your "product" in this role.

Category: Customer Support

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Junior Associate