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Junior Analyst - Community Risk & Compliance

Junior Analyst - Community Risk & Compliance

Applause

0 - 2 years

4 - 8 Lacs

hyderabad

Posted:22 hours ago| Platform:

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Skills Required

ticketing metadata claims managed services employee retention compliance trend analysis management microsoft testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Junior Analyst you will triage incoming reports, complete structured reviews, action accounts under established guidelines, and maintain crisp documentation so partner teams (Global Customer Operations Programs, Community Management, Testing Services, InfoSec/Legal, Product) can move fast with confidence. This role is ideal for an early-career analyst who is rigorous with checklists and SLAs, comfortable in ticketing systems, and eager to learn fraud/risk patterns in a unique business model.

Key Responsibilities:

1. Triage & enforcement:

Work tickets from our Report a Tester and related support queues; validate claims against community guidelines and available signals; document decisions and evidence.
Issue warnings, work with Community Management to suspend/unsuspend and recommend terminations per playbooks; send standardized, empathetic communications via designated aliases.
Route Testing Services member infractions and feedback into a weekly roll-up with clear case notes and statuses for the Community Management team.

2. Suspicious activity review:

Investigate accounts flagged by TS, Community Management, moderators, or partner teams, consolidating evidence from IP/device/profile, payment, and address checks.
Perform structured manual reviews on targeted cohorts; log findings and outcomes to support auditability and trend analysis.
Coordinate with Community Management on notifications and education when patterns emerge; escalate edge cases to senior reviewers.

3. Cross-functional alignment:

Partner with Compliance and InfoSec on investigations originating outside Testing Services; ensure central ownership and single-threaded communication back to requestors.
Collaborate with internal forum moderators (and, where appropriate, review subreddits) to ensure risk issues are channeled into official workflows and not ad-hoc threads.
Support special reviews (e.g., Academy nominees) with quick, well-documented checks.

4. Data hygiene & reporting:

Maintain accurate case metadata (reason codes, evidence types, final action, appeal status).
Produce concise weekly metrics (intake, actioned %, SLA compliance, false-positive/appeal rate, top patterns).

Job Requirements and Preferred Skills:

0-2 years in trust & safety, fraud ops, moderation, compliance operations, or service desk triage.
Proficiency with Google Sheets/Excel; comfort using ticketing systems like ServiceNow and Jira.
Advanced proficiency in written English; able to translate guidelines into clear, consistent user communications.
High integrity, attention to detail, and discretion with sensitive data.

Good to have basic data-pull experience; experience with identity/verification flows (e.g., KYC tools).
Familiarity with community moderation norms and escalation paths will be an added advantage.
Additional language skills for occasional translation support.

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Junior Analyst - Community Risk & Compliance