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Tata Communications
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Jr Customer Service Executive - Network Operations & Support

Jr Customer Service Executive - Network Operations & Support

Tata Communications

3 years

0 Lacs

Pune Maharashtra India

Posted:1 day ago| Platform:

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Skills Required

service network support mobility collaboration security certifications troubleshooting latency escalation servicenow reports documentation communication maintenance management configuration routing bgp switching design eigrp ospf tcp ip firewall filtering vpn

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company

TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsDesignation/Title Network L1.5

Education Qualifications BE/BTech

Certifications Preferrable: CCNAExperience 3+ Years of experience in relevant field.Key/Major Activities

Providing 24/7 shift operational support
Monitor network devices, servers, and applications using NOC tools and dashboards.
Perform basic troubleshooting of network issues (connectivity, latency, outages).
Respond to alerts and incidents as per defined SLAs and escalation procedures.
Log and track incidents using the ticketing system (e.g., ServiceNow, Remedy).
Coordinate with L2/L3 teams for issue escalation and resolution.
Maintain shift handover reports and update documentation regularly.
Ensure timely communication with stakeholders during incidents.
Support scheduled maintenance and change management activities.

Technical Skills

Hands-on experience in configuration and troubleshooting routing protocols like BGP, ISIS, OSPF,
Hands-on experience on - Cisco
Hands-on experience in configuration and troubleshooting multicasting like PIM(sparse/dense mode)/SSM/IGMP.
Very Good Knowledge of Switching, VLAN, Port Security, STP, Advance Switching concepts, and Wireless concepts.
Calculate and apply an addressing scheme including VLSM IPv4/IPv6 addressing design to a network. Determine the
Advanced network and host-based intrusion detections, incident response procedures, log reviews and basic malware assessment
Knowledge of network protocols (EIGRP, OSPF, BGP, RIP, VLAN, TCP/IP, etc.).
Need to have experience in FortiGate FortiManager
Configure, manage and operate: Firewall, URL Filtering, SSL VPN, NSM, etc. and elements which are deployed to secure large networks
Hand on skills in configure, administer, and document firewall infrastructure.

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Jr Customer Service Executive - Network Operations & Support