Jr. Call Center Representative

Role Overview: As a Call Center Representative, you will be responsible for performing written and verbal verification of employment. You must possess a strong sense of urgency and be able to work effectively in a team environment. Your role will involve maintaining excellent organizational, communication, and PC skills to ensure efficient processing of allocated files. Key Responsibilities: - Faxing Authorization forms - Receiving inbound calls - Meeting same-day turn times - Conducting Data Entry, outbound calls, and receiving inbound calls - Accurately verifying employment history for borrowers by following all policies and procedures - Analyzing data to identify anomalies with the returned verifications - Responding to incoming calls and e-requests in a timely and accurate manner - Making outbound calls as necessary - Meeting productivity and quality goals set by the department - Following all workflows and appropriately documenting orders - Providing timely and accurate information to incoming customer calls/electronic requests - Assisting other team members as needed - Participating in skills training as requested - Adhering to and maintaining compliance with all Federal, State, and local laws and Universal policies and procedures - Ensuring safety and confidentiality of employees, property, and data - Performing any other related duties as required and assigned Qualifications Required: - Excellent written and verbal communication skills with the ability to articulate complex issues - Proficiency in Customer Service, Computer Skills, and Time Management - Experience in the US mortgage domain is preferred - Detail-oriented with excellent organizational skills - Quick learner to keep up with the fast-paced mortgage industry - Ability to prioritize multiple tasks and manage time effectively - Strong problem-solving skills and analytical abilities - Adherence to directives, procedures, and standards - Ability to work in a paperless environment - Computer proficiency including Microsoft Office Product Suite - Availability to work outside normal business hours when necessary - Flexibility to work night shifts and weekends About Mphasis: Mphasis applies next-generation technology to help enterprises globally transform their businesses. The company's customer-centric approach is foundational, as reflected in the Mphasis Front2Back Transformation approach. By leveraging cloud and cognitive technologies, Mphasis provides hyper-personalized digital experiences to clients and end customers. The Service Transformation approach enables businesses to stay ahead in a changing world by applying digital technologies across legacy environments. Mphasis" core reference architectures, tools, speed, innovation, domain expertise, and specialization are crucial in building strong relationships with marquee clients.,