Jr. Call Center Representative

Job Summary –

Position Overview

• Verification of Employment- by calling the borrowers Employers and verifying their employment details provided to the client.
• Evidence of Insurance- by calling Insurance Agencies to get the Hazard Insurance policy updated
• Payoff Demand- by calling other lenders to get an updated payoff statement for the borrower’s previous loan.
  

Essential Job Functions

• Processing the allocated files for Verification of Employment/Evidence of Insurance/Payoff Demand
• Faxing Authorization forms
• Receiving inbound calls
• Meeting same day turn times
• Data Entry, outbound calls, receiving inbound call.
• Accurately verify employment history for borrowers by following all policies and procedures
• Analyze data to spot anomalies with the returned verifications.
• Respond to incoming calls and e-requests timely and accurately
• Make outbound calls as necessary
• Meet productivity and quality goals set by the department.
• Follows all workflows and appropriately document orders.
• Provides timely and accurate information to incoming customer calls/electronic requests.
• Assists other team members as needed.
• Participates in skills training, as requested.
• Adheres to, and maintains compliance with, all Federal, State, and local laws and Universal policies and procedures.
• Ensures safety and confidentiality of Employees, property, and data.
• Performs other related duties as required and assigned.
  

Requirements

• Excellent written and verbal communication skills and ability to articulate complex issue
• Customer Service, Computer Skills, Time Management
• Experience in US mortgage domain preferred
• Detail oriented and excellent organizational skills
• Quick learner to keep up with the fast paced mortgage industry
• Able to prioritize multiple tasks and manage time
• Problem-solver with strong analytical skills
• Adheres to directives, procedures, and standards
• Ability to work in a paperless environment
• Computer proficiency including Microsoft Office Product Suite
• Candidates must be available to work outside of normal business hours when necessary
• Flexible to work in night shifts and weekends
  

About Mphasis