1 - 6 years
4 - 5 Lacs
Posted:2 days ago|
Platform:
Work from Office
Full Time
GREETINGS!! We are hiring for international banking process in top MNCs Job role: Advisor Executive Location: Electronic City, Bangalore Salary: Up to 5.7 LPA Shift: US Shift (Rotational) Contact: Muskaan 8884496984 Akash 8884498981 Sam 9513900440 Shiva 7996772782 Requirements: Minimum 1 year of BPO experience (International Voice Mandatory) Strong command over English (both verbal and written) Comfortable with rotational shifts Immediate joiners highly preferred Job Responsibilities: Handle inbound and outbound calls related to UK-based insurance queries Assist customers with policy details, renewals, claims, payments, and endorsements Verify customer information and update policy records accurately Educate customers about insurance terms, benefits, and processes Provide first-call resolution and reduce repeat call volumes Document customer interactions, transactions, and feedback properly in CRM tools Maintain confidentiality of customer data and adhere to GDPR guidelines Escalate complex issues to the appropriate department or supervisor Meet or exceed defined KPIs like AHT, CSAT, Quality Score, and Attendance Collaborate with team members to meet daily/monthly performance targets Participate in team huddles, training sessions, and quality improvement plans Stay up-to-date on UK insurance products, policy changes, and regulations Benefits: Competitive salary with high incentives Two-way cab facility Work with a global insurance brand Growth-oriented work environment Training & skill development opportunities
Rivera Manpower Services
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