85785 Jobs in Pune - Page 17

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Content Mgt./ Web Publishing(Digital).

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure 1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: DevOps-Terraform.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: SAS BI.

Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally No Performance Parameter Measure 1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros 2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score Mandatory Skills: ETL Testing.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure 1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Citrix Admin.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Enterprise Platform Java Microservices.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure 1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Apache Cassandra database.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: JAX-RS - Java API- RESTful Web Services.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Microsoft Power Platform for M365.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Ab Initio. Experience: 3-5 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure 1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: ServiceNow - System Administration.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Microsoft Active Directory Admin.

Role Purpose The purpose of this role is to lead the VLSI development and design of the system by defining the various functionalities, architecture, layout and implementation for a client Do 1. Lead end to end VLSI components & hardware systems a. Design, analyze, develop, modify and evaluate the VLSI components and hardware systems b. Determine architecture and logic design verification through software developed for component and system simulation c. Analyze designs to establish operating data, conducts experimental tests and evaluates results to enable prototype and production VLSI solutions d. Conduct system evaluations and make appropriate recommendations to modify designs or repair equipment as needed e. Allocates modules for testing and verification and reviews data and project documentation f. Provides guidance on technical escalations and review regression testing data g. Prepares documentation containing information such as test case and product scripts for IP and publishes it to the client for feedback and review h. Ensures all project documentation is complete and uploaded as per technical specifications required by the client 2. Provide customer support & governance of VLSI components & hardware systems a. Identify and recommend system improvements to improve technical performance b. Inspect VLSI components & hardware systems to ensure compliance with all applicable regulations and safety standards c. Be the first point of contact to provide technical support to client and help debug specific, difficult in-service engineering problems d. Evaluate operational systems, prototypes and proposals and recommend repair or design modifications based on factors such as environment, service, cost, and system capabilities 3. Team Management a. Resourcing i. Forecast talent requirements as per the current and future business needs ii. Hire adequate and right resources for the team iii. Train direct reportees to make right recruitment and selection decisions b. Talent Management i. Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness ii. Build an internal talent pool of HiPos and ensure their career progression within the organization iii. Promote diversity in leadership positions c. Performance Management i. Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. ii. Incase of performance issues, take necessary action with zero tolerance for will based performance issues iii. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below d. Employee Satisfaction and Engagement i. Lead and drive engagement initiatives for the team ii. Track team satisfaction scores and identify initiatives to build engagement within the team iii. Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team iv. Exercise employee recognition and appreciation Deliver No. Performance Parameter Measure 1. Verification Timeliness, Quality and coverage of verification, Compliance to UVM standards, Customer responsiveness 2. Project documentation and MIS 100% on time MIS & report generation Complete Project documentation (including scripts and test cases) 3. Team % trained on new skills, Team attrition %, Employee satisfaction score (ESAT) Mandatory Skills: VLSI Board Design.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: DataBricks - Data Engineering.

Product Experience & Technical Expertise: Hands-on Experience with Design and development of Electronics multilayers PCBA products. Experience in Micro controllers, Drivers, Circuits, Active and Passive Components. Electronics Manufacturing process, Industrialization, Testing and debugging. Process and Standards Low & High-power Electronics Components etc. Experience with global EMI & EMC Requirements and strategies for Electronics PCBA design. Experience in Automotive Electronic Control Units Knowledge of IPC standards such as IPC6012 and 6013. Experience with component placement and trace selection based on requirements of power converters. Experience with Analog, Digital, Power and mixed technology and PCB grounding schemes. Have previously brought a product from concept to mass production stage. Preferably on a vehicle product. Experience in a cross functional Teamwork environment. Role & responsibilities Electronics Architecture, Design and Development of Circuits / Schematic for multiple PCBs solutions. Technical PCB design skills using eCAD toolset, placement, routing, constraint manager, and library tools Development and creation of Gerber and ODB++ formats. Ensuring Design-to-Cost, Required Robustness an Endurance, Fulfilling EMI/EMC/ESD Requirements Process Maturity; experience with PCB Manufacturing process. Ability to follow internal work products from team members (requirements based on development Process). Customer & Supplier Communication; experience working with different sites across the globe. Preferred candidate profile Innovative Opportunity Sensing and driving innovation. Strategic Thinking Envisioning future, creativity and systems thinking. Problem Solving and Solution oriented professional. Passion for innovation Out of box thinking Emotional connect - Ownership & accountability and drive for results. Highly motivated, analytical, self-believer, focusing on core knowledge & innovative thinking

Role & responsibilities Must have hands-on experience in monthly timely accurate financial closing, MIS, budgeting, variance analysis and forecasting. Should possess strong analytical skills with the ability to support the business through financial modelling. Experience in setting up/implementation of internal controls around plant processes having financial impact, rreview of Part wise Costing. AR, AP, Debtors overdue monitoring, Inventory ageing and minimum level control and management Monitoring of Part costing in system as per BOM and compare it with Actual Prepare the Budget & exercise Budgetary Control in both the parties. Compliance to GST and Direct tax. Monitoring for capital expenditure with Capex budget Timely and successful completion of Statutory / Internal audit of plant. Preferred candidate profile Experience / Qualification 10 to 15 years, Qualification B.Com/M.com with MBA finance, Preferred CA Inter/ICWA Software knowledge Oracle, Excel, PowerPoint, Experience if any in SAP. Location Pune Nagar Road Ranjangaon Background Profile shall be from the Automobile/ Manufacturing sector with similar environment, unit heading exposure. Min 2-3 years preferred.

10+ years of experience in Responsibilities: Architect and design end-to-end web applications using .NET for backend development and modern frontend frameworks. Lead the design and implementation of RESTful web services, ensuring they are secure, scalable, and meet business requirements. Collaborate with product managers, UX/UI designers, and other stakeholders to translate business requirements into technical solutions. Define and enforce architectural standards, coding guidelines, and best practices across development teams. Mentor and guide development teams in both frontend and backend technologies, ensuring the delivery of high-quality code. Conduct code reviews, providing feedback and ensuring adherence to best practices. Optimize application performance and scalability across both frontend and backend systems. Stay up-to-date with the latest trends and technologies in web development, cloud computing, and API design. Troubleshoot and resolve complex technical issues related to application architecture, including frontend rendering, backend processing, and API integration. Ensure compliance with security standards and regulations, including data protection and privacy requirements. Participate in the planning and estimation of development projects, providing architectural insights and recommendations. Qualifications: Bachelor's or Master’s degree in Computer Science, Engineering, or a related field. Extensive experience as a software architect with a focus on .NET, frontend, backend, and RESTful services. Strong knowledge of C#, .NET Core, and ASP.NET for backend development. Proficiency in modern frontend frameworks such as Angular, React, or Vue.js. In-depth understanding of RESTful API design, including best practices for security, versioning, and documentation. Experience with microservices architecture and containerization (Docker, Kubernetes). Strong understanding of HTML5, CSS3, JavaScript, and responsive design principles. Hands-on experience with cloud platforms such as Azure, AWS, or Google Cloud. Familiarity with database management systems, both SQL and NoSQL. Strong problem-solving skills and the ability to think critically and strategically. Excellent communication and leadership skills, with the ability to work effectively with cross-functional teams. Experience with Agile/Scrum methodologies. Knowledge of authentication/authorization mechanisms such as OAuth, JWT, etc. Preferred Skills: Experience in healthcare domain Knowledge of DevOps practices, including CI/CD pipelines and automated testing. Experience with performance tuning and optimization techniques. Certifications in relevant technologies or cloud platforms.

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. We are Organizing a walk-in Drive at PuneLocation. Please find details below: Venue details Date: 14th JUNE 2025 Timing : 10:00 Am-2:00 PM Location: Tata Consultancy Services, Sahyadri Park, Zone 3 Rajiv Gandhi Infotech Park, Hinjewadi Phase 3, Pune 411057 JOB DESCRIPTION 1 Role Unix/Linux System Administrator 2 Required Skill Set RedHat Linux, AIX, VERITAS Cluster, AWS Desired Competencies (Technical/Behavioral Competency) 5-10 years of experience in Unix/Linux Administration. Associate should have L2/L3 capabilities in different Versions of Unix/Linux Server. Incident Management Change Management Problem Management Installation of Unix/Linux Server Administering end-to-end Unix/Linux Operations OS & Vulnerability patching VERITAS Cluster Management VERITAS Patch & Upgrades AWS Cloud server Administration Knowledge Management - Creation of SOPs for regular activities. DR Drill support Performance tuning Responsibility of / Expectations from the Role 1 Able to understand the customers existing IT service management processes 2 Responsible for Handling P1 Critical Tickets on Production environment with ITSM Process. 3 Administering end to end RedHat Linux & AIX OS and troubleshooting the OS Issues. 4 Upgrading, Patching and Troubleshooting VERITAS Clusters 5 Handling Server Hardware Issues and OS performance tuning. 6 Responsible for managing Linux Cloud Instances and Ansible. Things to carry for interview: 1 copy of an updated resume, Government ID proof with a copy, 1 passport size photo, TCS Application form.

Must have a minimum 1 yr exp in SRE (CloudOps), Google Cloud platforms (GCP), monitoring, APM, and alerting tools like Prometheus, Grafana, ELK, Newrelic, Pingdom, or Pagerduty, Hands-on experience with Kubernetes for orchestration and container mgt Required Candidate profile Mandatory expreience working in B2C Product Companies. Must have Experience with CI/CD tools e.g. (Jenkins, GitLab CI/CD, CircleCI TravisCI..)

Desired Skills and experience 9+ years of experience in software development with a focus on data projects using Python, PySpark, and associated frameworks. Proven experience as a Data Engineer with experience in Azure cloud. Experience implementing solutions using Azure cloud services, Azure Data Factory, Azure Lake Gen 2, Azure Databases, Azure Data Fabric, API Gateway management, Azure Functions. Strong SQL skills with RDMS or NoSQL databases. Experience with developing APIs using FastAPI or similar frameworks in Python. Familiarity with the DevOps lifecycle (git, Jenkins, etc.), CI/CD processes. Good understanding of ETL/ELT processes. Experience in the financial services industry, financial instruments, asset classes, and market data are a plus. Assist stakeholders with data-related technical issues and support their data infrastructure needs. Develop and maintain documentation for data pipeline architecture, development processes, and data governance. In-depth knowledge of data warehousing concepts, architecture, and implementation. Extremely strong organizational and analytical skills with strong attention to detail. Strong track record of excellent results delivered to internal and external clients. Excellent problem-solving skills, with the ability to work independently or as part of a team. Strong communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders. Able to work independently without the need for close supervision and collaboratively as part of cross-team efforts. Preferred candidate profile

About This Role : We are looking for a talented and experienced Data Engineer with Tech Lead with hands-on expertise in any ETL Tool with full knowledge about CI/CD practices with leading a team technically more than 5 and client facing and create Data Engineering, Data Quality frameworks. As a tech lead must ensure to build ETL jobs, Data Quality Jobs, Big Data Jobs performed performance optimization by understanding the requirements, create re-usable assets and able to perform production deployment and preferably worked in DWH appliances Snowflake / redshift / Synapse Responsibilities Work with a team of engineers in designing, developing, and maintaining scalable and efficient data solutions using Any Data Integration (any ETL tool like Talend / Informatica) and any Big Data technologies. Design, develop, and maintain end-to-end data pipelines using Any ETL Data Integration (any ETL tool like Talend / Informatica) to ingest, process, and transform large volumes of data from heterogeneous sources. Have good experience in designing cloud pipelines using Azure Data Factory or AWS Glues/Lambda. Implemented Data Integration end to end with any ETL technologies. Implement database solutions for storing, processing, and querying large volumes of structured and unstructured and semi-structured data Implement Job Migrations of ETL Jobs from Older versions to New versions. Implement and write advanced SQL scripts in SQL Database at medium to expert level. Work with technical team with client and provide guidance during technical challenges. Integrate and optimize data flows between various databases, data warehouses, and Big Data platforms. Collaborate with cross-functional teams to gather data requirements and translate them into scalable and efficient data solutions. Optimize ETL, Data Load performance, scalability, and cost-effectiveness through optimization techniques. Interact with Client on a daily basis and provide technical progress and respond to technical questions. Implement best practices for data integration. Implement complex ETL data pipelines or similar frameworks to process and analyze massive datasets. Ensure data quality, reliability, and security across all stages of the data pipeline. Troubleshoot and debug data-related issues in production systems and provide timely resolution. Stay current with emerging technologies and industry trends in data engineering technologies, CI/CD, and incorporate them into our data architecture and processes. Optimize data processing workflows and infrastructure for performance, scalability, and cost-effectiveness. Provide technical guidance and foster a culture of continuous learning and improvement. Implement and automate CI/CD pipelines for data engineering workflows, including testing, deployment, and monitoring. Perform migration to production deployment from lower environments, test & validate Must Have Skills Must be certified in any ETL tools, Database, Cloud.(Snowflake certified is more preferred) Must have implemented at least 3 end-to-end projects in Data Engineering. Must have worked on performance management optimization and tuning for data loads, data processes, data transformation in big data Must be flexible to write code using JAVA/Scala/Python etc. as required Must have implemented CI/CD pipelines using tools like Jenkins, GitLab CI, or AWS CodePipeline. Must have managed a team technically of min 5 members and guided the team technically. Must have the Technical Ownership capability of Data Engineering delivery. Strong communication capabilities with client facing. Bachelor's or Master's degree in Computer Science, Engineering, or a related field. 5 years of experience in software engineering or a related role, with a strong focus on Any ETL Tool, database, integration. Proficiency in Any ETL tools like Talend , Informatica etc for Data Integration for building and orchestrating data pipelines. Hands-on experience with relational databases such as MySQL, PostgreSQL, or Oracle, and NoSQL databases such as MongoDB, Cassandra, or Redis. Solid understanding of database design principles, data modeling, and SQL query optimization. Experience with data warehousing, Data Lake , Delta Lake concepts and technologies, data modeling, and relational databases.

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person. Venue details Date: 14th JUNE 2025 Timing: 10:00 Am-2:00 PM Location: Tata Consultancy Services, Sahyadri Park, Zone 3 Rajiv Gandhi Infotech Park, Hinjewadi Phase 3, Pune 411057 JOB DESCRIPTION 1 Role Oracle Database Administrator 2 Required Skill Set Oracle 19c Desired Competencies (Technical/Behavioral Competency) 5-10 years of experience in Oracle Database Administration. Associate should have L2 capabilities Oracle Database Administration. Installation of Oracle s/w Database Builds Incident Management Change Management Problem Management Database maintenance (Index re- build, table re-org, table partitions) User Access Management Database startup/shutdown Database consistency checks Database re-org activities Understanding and hands-on on Oracle PDB/CDB Analyzing session wait events Perform database backup/restores Migrating the database across servers Different migration approaches Database refresh /cloning Database patching Hands-on on Oracle Dataguard/Goldengate/RAC Database performance tuning Knowledge Management - Creation of SOPs for regular activities. Service/process Compliance reporting DR Drill support Database Transparent Database encryption Tools: ServiceNow/OEM Exadata administration Things to carry for interview: 1 copy of an updated resume, Government ID proof with a copy, 1 passport size photo, TCS Application form.

Write well designed and testable code Design, Implement and Maintaining Java Applications Independently Conduct Software Analysis, Programming, Testing & Debugging of applications Ensure compliance of Design with Requirement Specifications Ability to identify Design Patterns and do independent Code Reviews Must have skills Hands on Core Java Framework - Spring ‘boot’ Micro services – e.g REST API Distinct Advantage & Good to have: Cloud Experience in deployment (CI/CD) No SQL / SQL

Responsibilities: * Manage client relationships through effective communication and CRM practices. * Generate leads through cold calling, lead gen strategies, and marketing initiatives. Provident fund

Eligibility Relevant Experience : 7 -15 Years, Notice Period: 0 -30 days Locations: Hyderabad/Bangalore/Chennai/Pune/Mumbai/New Delhi Work Mode: Work From Office/Hybrid Job Description Minimum 2-5 End to End Green Field Implementations on SAP SF RCM & Onboard End-End-To Implementations in RCM/RMK/ ONB 1.0/2.0 Certified in SuccessFactors Recruiting Management (RCM). Certified in SuccessFactors Onboarding (ONB). Hands on experience in RCM Data Models customization. Hands on experience in On/Offboarding Configuration and End to End Implementation. Hands on experience in creating Panels, designing and mapping pdf forms, configuring New Hire Activities. Good Knowledge in On/Offboarding processes and its feasibilities and limitations. Hands on experience in Requisitions, Candidate Profile, Application and Offer templates setup. Good Knowledge in Recruiting processes leveraging the SF RCM capabilities Experience translating client business rules to technical business requirements. Experience in Integration with recruiting sites like LinkedIn, Naukri, Gulf Post etc. Experience in integrating RCM ONB EC. Experience with Position Management integration with RCM Experience in Company specific Content Page Configuration: Benefits Page, About Us Page, Diversityp2 Page Employee Willingness Page. Experience in creating Search Page and interactive Job Map. Experience in Search Engine Optimization (SEO) pages. Ability to work in multiple projects same time. Interested can share CVs to samiuddin.khaja@bs.nttdata.com Samiuddin Khaja Senior Executive - Talent Acquisition Talent Acquisition