Pristine Auto Care is Hiring: Customer Engagement & Operations Executive (Tele Sales & Operations Management) Location: Jaipur, Rajasthan (Pristine Auto Care, I-50, Kirti Sagar, Mangyawas Road, Jaipur) Are you an exceptionally driven, results-oriented professional with a proven track record in both dynamic sales environments and meticulous operational management? Do you possess an innate ability to connect with customers, nurture leads into loyal clients, and orchestrate seamless service delivery? If you are eager to elevate your career by combining strategic sales initiatives with hands-on operational oversight within a rapidly expanding startup, then Pristine Auto Care has the perfect opportunity for you. We are actively seeking a highly motivated and versatile Customer Engagement & Operations Executive to become a cornerstone of our vibrant team in Jaipur. This pivotal role is designed for individuals who are not just looking for a job, but a comprehensive career path where they can significantly contribute to shaping the future of car care. About Pristine Auto Care: Revolutionizing the Car Care Experience Pristine Auto Care stands at the forefront of innovation in the automotive services industry. Founded in 2024 and headquartered in the bustling city of Jaipur, we are a dynamic and forward-thinking startup committed to redefining convenience and quality in car care. Our core mission is to revolutionize the car care industry by providing high-quality, tech-enabled doorstep car wash and detailing services directly to our customers' preferred locations. We understand the modern urban lifestyle, and our service model is meticulously crafted to offer unparalleled convenience, efficiency, and eco-friendly solutions, distinguishing us significantly from traditional service providers. We pride ourselves on our customer-centric approach, ensuring every interaction, from initial inquiry to post-service follow-up, is seamless and superior. Beyond our flagship auto care services, Pristine Auto Care is strategically diversified, holding significant stakes in affiliated ventures within Furniture Manufacturing & Trading and Electronics Trading. This diversification provides a robust and dynamic business ecosystem, offering our team members exposure to varied industry landscapes and broadening their professional horizons. As a Customer Engagement & Operations Executive, you will play an integral role in supporting and enhancing the operational efficiency and customer satisfaction across all these ventures, making your contribution multifaceted and impactful. Our vision extends beyond mere transactions; we aim to build lasting relationships with our clients by consistently exceeding their expectations and setting new benchmarks for service excellence. We foster a culture of continuous improvement, innovation, and unwavering dedication to customer delight, driven by a passionate team that believes in our shared goals. The Opportunity: A Dual-Impact Role at the Forefront of Growth This isn't just a job; it's an opportunity to embed yourself in a role that is intrinsically linked to both our top-line growth and our operational efficiency. As a Customer Engagement & Operations Executive, you will wield influence across multiple critical business functions. You will be the primary point of contact for prospective and existing customers, the orchestrator of our service delivery, and a vital link between our sales efforts and our operational capabilities. This hybrid role demands a unique blend of persuasive sales skills, meticulous organizational abilities, and a proactive problem-solving mindset. You will be instrumental in converting inquiries into successful service bookings, ensuring that every customer interaction translates into a positive experience, and that every service is delivered flawlessly. The ideal candidate for this position thrives in an environment where no two days are the same, where challenges are viewed as opportunities for innovation, and where direct contributions are immediately visible. You will be empowered to make decisions, streamline processes, and implement strategies that directly impact our customer satisfaction and revenue generation. For those who are seeking a role that offers significant responsibility, autonomy, and a direct pathway to professional growth within a supportive and ambitious startup culture, this is an unparalleled chance to make a lasting mark. We are not just offering a position; we are offering a platform for you to grow, learn, and excel alongside a team that is passionate about what they do and committed to achieving collective success. Key Responsibilities: A Detailed Breakdown Your role as a Customer Engagement & Operations Executive will be comprehensive and multifaceted, encompassing a wide array of responsibilities that are critical to our success. Each duty requires a keen eye for detail, a proactive approach, and an unwavering commitment to excellence. 1. Comprehensive Lead Management & High-Volume Tele Sales: ○ You will be at the forefront of our customer acquisition efforts, responsible for the end-to-end management of all incoming leads. This includes creating, meticulously managing, and aggressively calling all leads that flow into our system from diverse channels. Our primary lead sources include highly active digital platforms such as Instagram, Facebook, and WhatsApp Business, along with established directories like JustDial, and direct channels like Google Ads campaigns, direct Google calls, and general inbound inquiries. ○ A significant component of this responsibility is the unwavering commitment to calling at least 150 unique, picked-up calls a day. This target is not merely a number but a reflection of our aggressive growth strategy and the volume of inquiries we receive. You will utilize our cutting-edge CRM software to track every lead's journey, document interactions, update statuses, and ensure no lead is left unattended. Proficiency in CRM usage is non-negotiable, as it forms the backbone of our sales and customer management process. Your ability to efficiently navigate and leverage CRM functionalities will directly impact your success in this role. 2. Strategic Follow-ups, Conversion Optimization & Precise Scheduling: ○ Your role extends far beyond initial contact. You will be responsible for diligent follow-ups with all prospective clients, nurturing them through the sales funnel with persuasive communication and compelling value propositions. This requires excellent active listening skills, the ability to identify customer needs, and to articulate how Pristine Auto Care's services provide the optimal solution. ○ A core metric of your success will be conversions – turning interested leads into confirmed bookings. You will employ effective sales techniques, address objections, and build rapport to close deals. Once a lead is converted, you will meticulously handle the scheduling of every service. This involves coordinating with customers for their preferred time slots, considering the availability of our workforce, and ensuring all logistical details are accurately captured within our system. Precision in scheduling is paramount to avoiding conflicts and ensuring a smooth customer experience. ○ You will be responsible for generating and sending professional invoices and quotations to customers, ensuring accuracy and clarity. Your role includes following up on these documents to drive conversions and secure bookings. 3. Dynamic Workforce Management & Resource Allocation: ○ This is a crucial operational pillar of your role. You will be directly responsible for managing our diverse workforce, which includes both our dedicated salaried employees and our invaluable network of freelance detailer partners. Your task will involve the strategic sending of these teams to customer locations for our renowned doorstep car detailing services. This requires real-time coordination, efficient routing, and effective communication to ensure timely arrivals and optimal resource utilization. ○ Furthermore, for customers who prefer to bring their vehicles to our state-of-the-art studio at I-50, Kirti Sagar, Mangyawas Road, Jaipur, you will manage the workflow and allocate the workforce within the studio environment. This involves overseeing the queue of vehicles, assigning tasks to the detailers, and ensuring that all operations within the studio run smoothly and efficiently. Your ability to juggle multiple tasks, adapt to changing priorities, and make quick, informed decisions will be key here. 4. End-to-End Service Delivery Ownership & Accountability: ○ A defining and absolutely crucial part of this job is the responsibility for ensuring complete service delivery. Your role is not merely concluded once a booking is made or a team is dispatched. You will be accountable for overseeing the entire service execution process, from the moment the team reaches the customer location (or the vehicle arrives at the studio) until the service is successfully completed and the customer is fully satisfied. ○ This involves active monitoring, proactive problem-solving, and direct communication with both the workforce and the customer to address any unforeseen issues or adjustments. Your commitment to quality assurance means you will be the final guardian of our service standards, ensuring that Pristine Auto Care consistently delivers on its promise of excellence. This hands-on approach to seeing the job through to completion is vital for maintaining our reputation and securing repeat business. ○ Moreover, it is expressly stipulated that the incumbent of this position shall bear direct and comprehensive monetary responsibility for any and all losses incurred by the customer or the organization consequent to demonstrable negligence, non-adherence to established Standard Operating Procedures (SOPs) promulgated by the company, or any other demonstrable dereliction of duty attributable to the workforce operating under your direct purview or management. This accountability extends unequivocally to any damage inflicted upon customer property, any financial detriment arising from service failure, or any adverse impact on customer relations resulting directly or indirectly from a failure to enforce prescribed operational protocols during the execution of services under your oversight. 5. Dedicated Studio-Based Operations & Work Schedule: ○ This is a full-time, in-office role based out of our primary studio location at I-50, Kirti Sagar, Mangyawas Road, Jaipur. Your presence at the studio is mandatory to effectively manage both tele sales activities and on-site operations. ○ The standard working hours are 9:30 AM to 6:30 PM. To cater to our customer base and maximize service availability, compulsory working on Saturday and Sunday is a non-negotiable aspect of this role. This ensures we are available during peak customer demand. However, to maintain work-life balance, you will be entitled to take one week-off on a pre-decided day from Monday to Friday, as per the company's discretion and operational requirements. This structured schedule demands dedication and an understanding of the demands of a service-oriented business. 6. Strategic B2B Marketing & Relationship Building: ○ Beyond inbound lead management, a crucial part of your sales function will involve proactive outbound marketing and relationship building with potential B2B customers. You will be expected to undertake field visits to key strategic partners, including Used Car Dealers, large Residential Welfare Societies, and automotive Showrooms. ○ These interactions are particularly vital for promoting our high-value services such as Paint Protection Film (PPF) and Ceramic Coating, which represent our highest sales offerings and are key revenue drivers. Your ability to build rapport, present compelling proposals, and establish long-term partnerships will be paramount in expanding our corporate client base and securing high-ticket sales. These visits will require excellent presentation skills, business acumen, and the ability to understand and cater to the specific needs of commercial clients. 7. Financial Documentation & Accounting Coordination: ○ You will be responsible for meticulously tracking every transaction related to services rendered and payments received. This includes maintaining comprehensive and accurate records of all financial activities associated with your sales and operational duties. ○ A critical aspect of this responsibility is to ensure that all transaction data is organized and readily available for our outsourced accounting management company. Your diligent record-keeping will directly support our financial reconciliation processes and compliance. Compensation & Incentives: Rewarding Your Performance Pristine Auto Care is committed to attracting and retaining top talent. We recognize the dual responsibility and demanding nature of this role, and as such, we are offering an industry-leading salary complemented by an attractive incentive structure that directly rewards your performance. ● Competitive Industry-Leading Compensation: ○ The monthly gross salary for this position will range from INR 20,000 to INR 25,000. This compensation package reflects our commitment to fair remuneration and our belief in the value you will bring to our organization. We aim to provide a remuneration structure that not only meets but often exceeds industry standards for similar hybrid roles, ensuring that our team members feel valued and adequately compensated for their hard work and dedication. ● Performance-Based Incentives on Direct Sales: ○ Pristine Auto Care firmly believes in rewarding performance and direct contribution to revenue. As such, you will be eligible for an attractive incentive structure based on your directly generated sales. These incentives are designed to motivate and compensate you for your efforts in driving the company's growth. ○ You will begin earning incentives once you achieve a threshold of certain quantum of direct sales as per incentive model. The incentive percentage will range from 5% to 10%, with the exact percentage being dependent upon the specific type of service sold. This tiered incentive model ensures that high-value services are appropriately rewarded, encouraging you to focus on maximizing both volume and quality of sales. This incentive scheme provides a clear pathway to significantly enhance your overall earnings based on your individual performance. Who You Are: The Ideal Candidate Profile We are looking for a versatile individual who possesses a unique blend of skills, experience, and a strong work ethic. ● Experience & Skills (Must-Haves): ○ Proven track record (at least 1-3 years) in a telesales, inside sales, or customer relationship management role, ideally within the automotive, services, or related industries. ○ Demonstrable experience in managing and converting leads through high-volume outbound calling. ○ Exceptional verbal and written communication skills in Hindi and English, with the ability to articulate value propositions clearly and persuasively. ○ Proficiency in CRM software usage for lead tracking, reporting, and customer management. ○ Proven ability to create and manage invoices and quotations. ○ Experience in meticulous transaction tracking and record-keeping for accounting purposes. ○ Strong organizational and time management skills, with the ability to multitask effectively in a fast-paced environment. ○ A meticulous approach to scheduling and operational coordination. ○ Basic understanding of digital marketing principles and a creative eye for designing promotional materials. ○ Valid driver's license and willingness to undertake field visits as required. ○ A problem-solving mindset with the ability to think on your feet and adapt to dynamic situations. ● Behavioral Traits & Aptitude: ○ Highly self-motivated and target-driven: You are not afraid to set ambitious goals and work relentlessly to achieve them. ○ Customer-centric approach: You genuinely enjoy interacting with people and are committed to delivering exceptional customer experiences. ○ Resilience and Persistence: You are undeterred by challenges or rejections and view them as opportunities for growth. ○ Strong sense of ownership: You take full responsibility for your tasks, from inception to completion. ○ Team Player: While largely autonomous, you can collaborate effectively with colleagues and contribute positively to team morale. ○ Adaptability: You thrive in a startup environment where processes are evolving, and continuous improvement is the norm. ○ High Integrity: You conduct yourself with honesty and transparency in all interactions. ○ Eagerness to Learn: A proactive approach to acquiring new skills and knowledge in sales, operations, and marketing. Why Join Pristine Auto Care? Your Growth, Our Priority Joining Pristine Auto Care means becoming a part of a forward-thinking company that is not just about car care, but about building careers and fostering innovation. ● Impactful Role: Your contributions will directly influence both our revenue growth and operational efficiency, making you an indispensable part of our success story. ● Dynamic Environment: Work in a fast-paced, challenging, yet incredibly rewarding startup culture where your ideas are valued and your initiatives encouraged. ● Professional Growth: Gain diverse experience across sales, operations, and marketing, enhancing your skill set and paving the way for future career advancement. ● Competitive Compensation: Earn an industry-leading salary complemented by an attractive incentive structure that directly rewards your performance. ● Exposure to Diverse Ventures: Beyond auto care, gain insights and contribute to our Furniture Manufacturing & Trading and Electronics Trading ventures. ● Collaborative Team: Work alongside a passionate and supportive team dedicated to achieving collective goals and delivering unparalleled service. ● Shape the Future: Be part of a company that is actively revolutionizing an industry through technology and customer-focused solutions. If you are ready to take on a challenging yet immensely rewarding role at the forefront of the auto care industry, where your sales prowess meets your operational acumen, then we encourage you to apply. We are excited to welcome a driven individual who shares our vision and enthusiasm for excellence. How to Apply: Interested candidates are invited to submit their updated resume outlining their relevant experience and why they are the perfect fit for this hybrid role at Pristine Auto Care then email us at office@pristineautocare.in, or you can visit us at Pristine Auto Care, I-50, Kirti Sagar, Narayan Vihar, Jaipur - 302020. We look forward to reviewing your application and potentially welcoming you to the Pristine Auto Care family! #Hiring #JobOpportunity #SalesJobs #OperationsManagement #TeleSales #JaipurJobs #PristineAutoCare #StartupJobs #CustomerEngagement #AutomotiveIndustry #NowHiring #CareerGrowth Show more Show less
