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3.0 years
2 Lacs
Calangute
On-site
Assistant Manager Learning and Development - Hilton Garden Inn Goa Calangute Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Assistant Manager Learning & Development coordinates and manages the implementation of hotel trainings in line with brand and hotel policies and procedures. This role develops and maintains training resources, implement systems that promote growth and development, ensuring that all promises to stake holders are delivered. He / she assists the Director of Human Resources in creating an effective and efficient operation for the Training department. What will I be doing? As the Assistant Manager Learning & Development, you will be responsible for performing the following tasks to the highest standards: Update the training notice board with all information on the situation in and out of the hotel as well as training information. Assist the Director of HR to organize reward and certification programs Organize reward and certification programs. Organize in coordination with the Director of HR and Department Heads, approved cross trainings. Carry out talent programs according to brand standards. Assist to set up and maintain training and talent program policies. Develop plans to conduct needs analyses and in-house training on a regular basis. Regularly keep training records. Develop tools and systems to ensure training and development programs meet hotel objectives. Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored. Take part in the preparation and planning of the Training department’s goals and objectives. Assist to set up the talent program budget. Take part in team member performance reviews and set up development plans. Facilitate multiskilling. Manage the planning and delivery of orientation programs. Offer support and advice on personal development plans to team members under your supervision. Implement appropriate management practices that provide team members with motivation and communication. Provide information as required regarding training records and attendance. Assist all departmental trainers if necessary, with trainings. Deal effectively with guests and workplace colleagues from a variety of cultures. Be aware of duty of care, and adhere to occupational health and safety legislations, policies and procedures. Adhere to the hotel’s security and emergency policies and procedures. Be familiar with property safety, current first aid and fire emergency procedures. Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? An Assistant Manager Learning & Development, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: University graduate. Minimum 3 years of related working experience in the hotel industry. At least 2 years of management experience in a training supervisory or above role, in an international 5-star hotel. Excellent command of written and spoken English and Chinese to meet business needs. Knowledgeable of Learning & Development. Good communication skills. Good presentation and teaching skills. Good project management skills. Excellent coordination and organization ability. Willing to take challenges and work under pressure. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Posted 1 month ago
0 years
6 - 8 Lacs
Calangute
On-site
Finance Controller - Hilton Garden Inn Calangute The role aims to be recognized as trusted advisors to the business. This role attracts and retains best-in-class finance professionals, develops their finance team and enables them to Thrive. The role communicates with impact to all stakeholders, ensures a robust control and compliance environment and enables the EMEA finance management company value proposition which is attractive to existing and new owners. The role partners with our business to maximize profit for our shareholders and owners and innovates to deliver an industry leading efficient finance organization. What will I be doing? The Financial Controller is accountable for the hotel in respect of understanding and driving financial performance and is responsible to perform all finance activities within the policy, regulatory and contractual framework. The role will business partner with the General Manager and has accountability for developing excellent working relationships across a broad range of internal and external stakeholders, including within Hotel Finance, Commercial, IT, Procurement, Human Resources, Operations, Shared Service Centers (where applicable), Owners and Assett Managers as well as Regional Operations Finance. The Director of Finance works closely with all Business Partners to develop best-in-class hotel Finance teams, including participation in all relevant Finance development programs. You will be and remain familiar with the management agreement for the Hotel and implement processes and procedures to ensure the Hotel is operated in compliance with the management agreement, reporting issues of non-compliance to your supervising manager. What are we looking for? Strategic thinker with the ability to formulate effective goals, objectives and priorities with a long term perspective Strong communication and negotiation skills (all levels of management and external customers) Financial and operational analytical skills (operational analysis) Knowledge of departmental and hotel operations Ability to exercise judgment in evaluating situations and in making sound decisions Ability to analyze and interpret financial data Leadership and organizational skills (team orientation, flexible, adaptable) Ability to analyze large volume of complex financial information from many sources and create reports, forecasts projections Proficiency in MS Office suite applications (Excel, Word, Powerpoint) Additional Preferences: University degree in Accounting or Finance / Accounting certification (eg CIMA) Hotel level or industry experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Posted 1 month ago
0 years
3 - 6 Lacs
Calangute
On-site
Assistant Security Manager - Hilton Garden Inn Calangute An Assistant Security Manager directs security personal and works with Department Heads to deliver a safe Guest and Member experience while ensuring compliance with local safety legislation and hotel emergency procedures. What will I be doing? As an Assistant Security Manager, you will be responsible for directing and coordinating the activities of security personnel, work with Department Heads to confirm all staff understands security procedures, and organising patrolling of the property to deliver a safe Guest and Member experience. An Assistant Security Manager will also be required to ensure that hotel is in compliance with all local safety regulations and is conversant with hotel emergency procedures. Specifically, you will be responsible for performing the following tasks to the highest standards: Maintain good communication and work relationships in all areas of the hotel Liaise with government and law enforcement agencies as necessary Coordinate additional personnel for Conference and Banqueting functions Organise patrolling of all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms Assist the hotel in complying with Local Fire Safety Legislation Assist the hotel with Local Safety Legislation to ensure compliance of the security department Knowledge of the codes of practice for P.A.C.E. Ensure tours are carried out for the purpose of fire prevention, safe means of escape, and security Inquire as necessary into and report upon any thefts within the hotel using your discretion in connection with any of these matters that you deem should be reported to the police Direct and coordinate the activities of all security personnel, engage in the implementation of safety and security procedures for the department, and provide assistance and advice to other departments in relation to security Prepare incident reports and ensure all allegations are properly followed up Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities Plan, deliver and facilitate regular staff awareness training Be fully conversant of company terrorist procedures and convey to staff Be fully conversant with hotel Fire and Emergency procedures Responsible for management of key control within all departments What are we looking for? An Assistant Security Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Organised and systematic approach to problem solving Security industry experience in supervisory capacity SIA trained and licensed Ability to listen and respond to demanding guest needs Good leadership, interpersonal and communication skills Accountable and resilient Committed to delivering high levels of customer service Ability to work under pressure Flexibility to respond to a range of different work situations Good grooming standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in same or similar role First Aid Fire fighting qualification IT proficiency What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Posted 1 month ago
0 years
0 Lacs
Calangute
On-site
Assistant Purchase Manager - Hilton Garden Inn Calangute An Assistant Purchasing Manager will ensure the accuracy of stocks, accounts payable, prepayments, and creditor/accruals accounting records and provide periodic reports to the Finance department. What will I be doing? As Assistant Purchasing Manager, you will ensure the accuracy of stocks, accounts payable, prepayments, and creditor/accruals accounting records and provide periodic reports to the Finance department. Specifically, you will be responsible for performing the following tasks to the highest standards: Assist the Purchasing Manager with the purchasing of all goods and equipment required by the hotel Purchase the correct goods and materials at a competitive price and proper quantities/volumes Assist the Purchasing Manager with regular reports on goods purchased and inventory levels so to allow for more effective future purchasing Report all monthly savings to the hotel Team Work with hotel management to improve the purchasing process as a way to reduce waste and improve profitability Maintain good communication and working relationships with all hotel areas Attend finance meetings, as required Act in accordance with fire, health and safety regulations and follow the correct procedures when required Serve your role and Team in an environmentally-conscience manner What are we looking for? An Assistant Purchasing Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a high volume Accounts function Computer literate, with good MS Excel skills Good time management and organisation skills It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience with the Birchstreet and the PeopleSoft system Relevant degree, in Finance/Accounting or related business discipline, from an academic institution What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Posted 1 month ago
0 years
1 - 3 Lacs
Calangute
On-site
Executive Housekeeper - Hilton Garden Inn Calangute An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives. What will I be doing? As an Executive Housekeeper, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper/Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards: Oversee housekeeping operations Oversee Laundry Operations Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement Operate within departmental budgets through effective stock and cost controls and well managed schedules Set departmental targets and objectives, work schedules, budgets, and policies and procedures Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork Ensure team members have an up-to-date knowledge of all room categories and amenities Maintain good communication and work relationships in all hotel areas and with external customers and suppliers Ensure staffing levels cover business demands Ensure ongoing training Ensure communication meetings are conducted and post-meeting minutes generated Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Housekeeping/Laundry team Competent in property management systems Assist other departments wherever necessary What are we looking for? An Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity A successful track record of managing a large team A high school certificate or equivalent High level of commercial awareness and cost control capabilities Previous experience of managing a department and Profit and Loss account Excellent leadership, interpersonal and communication skills Committed to delivering high levels of customer service Ability to work under pressure IT proficiency Excellent grooming standards Flexibility to respond to a range of different work situations Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office Strong organizational, budget management, and problem solving skills Strong communication skills A passion for delivering exceptional levels of guest service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Posted 1 month ago
0 years
0 Lacs
Calangute
On-site
Marcom Manager - Hilton Garden Inn Calangute A Marcom Manager is responsible for the overall creative service, Public Relations/Ad, and web/E-marketing of our company. What will I be doing? As Marcom Managers, you will be responsible for performing the following tasks to the highest standards: Deliver creative service as requested by all departments, including sales, marketing, owner services and contracts, while staying aligned with the most updated brand guidelines and legal requirements Plan and execute print/web/online collateral and marketing strategies Communicate/negotiate with vendors Create and execute a strategic and comprehensive advertising and public relations plan, including media planning as well as creative/visuals Communicate with other managers/divisions to create and execute effective advertising and public relations plans Plan and execute press releases, press conferences, press briefings, press tours, and overall press relations Make the timeshare owners' newsletter (quarterly) as well as internal communications materials Supervise a Marketing Communications coordinator What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Posted 1 month ago
0 years
1 Lacs
Calangute
On-site
Administrative Specialist Essential duties and responsibilities include, but are not limited to: Apply/allocate payments including checks, lockbox, Wires/ACH and credit card payments to accounts Track and reconcile daily cash receipts to billing system Research short payments to ensure accurate posting to billing system Monitor and manage unallocated funds Ensure that receipts, discounts and adjustments are accurately posted to client accounts in a timely manner to meet department goals Monitor status of client retainers and retainer billings Process incoming and outgoing Trust account monies Provide daily, weekly, and monthly cash reports to management Provide Admin support to the Billing, eBilling and Receivables Specialists as needed Complete special projects or perform other work-related tasks as assigned by the manager Knowledge, Skills and Abilities: Attention to detail with excellent analytical and problem solving skills Knowledge of Excel and Word Take initiative in following up with billing attorneys and clients to provide excellent customer service Ability to interact and communicate clearly across a broad section of departments in order to resolve open items Highly organized Excellent written and oral communication skills Team player attitude Preferred expertise: Expertise with cash applications or accounts receivables a plus MS Office with strong emphasis on Outlook, Excel and Word Expertise with accounting software preferred but not required. Recent college graduates encouraged to apply. Good English communication skills On job training will be provided Experience: Zero years. Preferred freshers holding any graduate degree. Pay and working hours: Gross salary - Rs. 15,000/month Required to do only US shifts (6:30 PM to 3:30 AM)
Posted 1 month ago
2.0 years
0 Lacs
Calangute
Remote
Additional Information Job Number 25122992 Job Category Rooms & Guest Services Operations Location Fairfield by Marriott Goa Calangute, H No 1/72C Gaurawaddo, Calangute, Goa, India, 403516 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supports all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Coaches, counsels and encourages employees. Handles employee questions and concerns. Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. Guides daily Front Desk shift operations. Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Strives to improve service performance. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and property occupancy. Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Empowers employees to provide excellent customer service within guidelines. Handles guest problems and complaints seeking assistance from supervisor as necessary. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implementing the customer recognition/service program, communicating and ensuring the process. Assists in the review of comment cards and guest satisfaction results with employees. Ensures employees have the proper supplies and uniforms. Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Provides feedback to individuals based on observation of service behaviors. Participates in an ongoing employee recognition program. Conducts training when appropriate. Participates in the employee performance appraisal process. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. Complies with loss prevention policies and procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Posted 1 month ago
4.0 years
0 Lacs
Calangute
Remote
Additional Information Job Number 25121227 Job Category Finance & Accounting Location Renaissance Goa Hotel, SY NO 30/8 and 9 30/3A 30/10-A, Goa, India, India, 403516 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Functions as the property’s strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand’s business strategy and focuses on the execution of financial activities and the delivery of desirable financial results. CANDIDATE PROFILE Education and Experience 4-year bachelor's degree in Finance and Accounting or related major; 3 years experience in the finance and accounting or related professional area. OR Master's degree in Finance and Accounting or related major; 1 year experience in the finance and accounting or related professional area. CORE WORK ACTIVITIES Engaging in Strategic Planning and Decision Making Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. Analyzes information, forecasts sales against expenses and creates annual budget plans. Compiles information, analyzes and monitors actual sales against projected sales. Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning. Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Thinks creatively and practically to develop, execute and implement new business plans Creates the annual operating budget for the property. Provides analytical support during budget reviews to identify cost saving and productivity opportunities for property managers. Implements a system of appropriate controls to manage business risks. Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability. Analyzes financial data and market trends. Leads the development and implementation of a comprehensive annual business plan which is aligned with the company’s and brand’s strategic direction. Provides on going analytical support by monitoring the operating department’s actual and projected sales. Produces accurate forecasts that enable operations to react to changes in the business. Leading Finance Teams Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner. Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team. Oversees internal, external and regulatory audit processes. Provides excellent leadership by assigning team members and other departments managers' clear accountability backed by appropriate authority. Conducts annual performance appraisals with direct reports according to standard operating procedures. Anticipating and Delivering on the Needs of Key Stakeholders Attends meetings and communicating with the owners, understanding the priorities and strategic focus. Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.). Advises the GM and executive committee on existing and evolving operating/financial issues. Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors. Demonstrates an understanding of cash flow and owner priorities. Manages communication with owners in an effective manner. Manages property working capital and cash flow in accordance with brand standard operating procedures and owner requirements. Facilitates critique meetings to review information with management team. Developing and Maintaining Finance Goals Ensures Profits and Losses are documented accurately. Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. Submits reports in a timely manner, ensuring delivery deadlines. Develops and supports achievement of performance goals, budget goals, team goals, etc. Improves profit growth in operating departments. Reviews audit issues to ensure accuracy. Monitor the purchasing process as applicable. Managing Projects and Policies Generates and provides accurate and timely results in the form of reports, presentations, etc. Reconciles balance sheet to ensure account balances are supported by appropriate documentation in accordance with standard operating procedures. Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts). Ensures compliance with management contract and reporting requirements. Ensures compliance with standard and local operating procedures. Ensures compliance with standard operating procedures. Managing and Conducting Human Resource Activities Ensures team members are cross-trained to support successful daily operations. Ensures property policies are administered fairly and consistently. Ensures new hires participate in the department’s orientation program. Ensures new hires receive the appropriate new hire training to successfully perform their job. Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities. Conduct performance review process for employees. Participates in hiring activities as appropriate. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Posted 1 month ago
10.0 years
0 Lacs
Calangute
On-site
To overseeing the hotel's maintenance and engineering operations, ensuring the smooth and efficient functioning of all systems and equipment. This includes managing maintenance staff, developing and implementing preventative maintenance plans, troubleshooting technical issues, and ensuring compliance with safety and regulatory standards. The role also involves budget management, project coordination, and fostering a positive and productive work environment within the engineering department. Here's a more detailed breakdown of the responsibilities:Key Responsibilities: Assisting the Chief Engineer: Supporting the Chief Engineer in all aspects of hotel maintenance and engineering, including planning, budgeting, and project management. Supervising Maintenance Staff: Leading and mentoring a team of technicians and contractors, ensuring efficient workflow and adherence to hotel standards. Preventative Maintenance: Developing and implementing comprehensive preventative maintenance programs for all equipment and systems to minimize downtime and extend the lifespan of assets. Troubleshooting and Repairs: Diagnosing and resolving technical issues related to electrical, mechanical, plumbing, HVAC, and other building systems. Budget Management: Managing departmental expenses, controlling costs, and optimizing resource allocation. Project Coordination: Working with other departments to coordinate maintenance projects, renovations, and upgrades, ensuring minimal disruption to hotel operations. Compliance: Ensuring all engineering activities comply with relevant safety regulations, environmental policies, and industry best practices. Guest Satisfaction: Proactively addressing guest maintenance requests and concerns, contributing to a positive guest experience. Training and Development: Providing guidance and support to team members, fostering a culture of continuous improvement and professional development. Qualifications: Bachelor's degree in Engineering or a related field. Proven experience in facilities management, maintenance engineering, and project management. Strong knowledge of electrical, mechanical, HVAC, and plumbing systems. Excellent problem-solving, troubleshooting, and communication skills. Leadership and team management experience. Familiarity with safety regulations and environmental policies. Prior experience in the hospitality industry is often preferred. Job Type: Full-time Benefits: Food provided Provident Fund Experience: total work: 10 years (Preferred) Work Location: In person
Posted 1 month ago
10.0 years
0 Lacs
Calangute
On-site
To overseeing all culinary operations, ensuring high-quality food production, managing kitchen staff, and maintaining financial performance. They develop menus, manage budgets, and implement food safety standards. The role requires strong leadership, communication, and organizational skills, as well as a passion for food and customer satisfaction. Key Responsibilities: Menu Planning & Development: Creating and updating menus, ensuring they are profitable, appealing, and meet quality standards. Kitchen Management: Overseeing all aspects of kitchen operations, including food preparation, presentation, and hygiene. Staff Management: Recruiting, hiring, training, and supervising kitchen staff, including sous chefs, line cooks, and other culinary personnel. Inventory & Cost Control: Managing inventory, ordering supplies, controlling food costs, and minimizing waste. Food Safety & Quality: Ensuring that all food preparation and handling procedures meet strict food safety and quality standards, including maintaining a clean and organized kitchen environment. Financial Management: Managing the kitchen budget, monitoring expenses, and contributing to the overall financial performance of the hotel's food and beverage operations. Customer Satisfaction: Addressing customer feedback and complaints, and working to improve the overall dining experience. Collaboration: Working with other departments, such as front-of-house staff and management, to ensure seamless operations and a positive guest experience. Skills and Qualifications: Extensive culinary knowledge and experience, including a strong understanding of various cuisines and cooking techniques. Strong leadership and management skills, including the ability to motivate and inspire a team. Excellent communication and interpersonal skills, both written and verbal. Exceptional organizational and time-management skills. A passion for food and a commitment to delivering high-quality dishes. Ability to work under pressure and meet deadlines. Knowledge of food safety regulations and hygiene standards. Culinary degree or relevant certification is often preferred Job Type: Full-time Experience: total work: 10 years (Preferred) Work Location: In person
Posted 1 month ago
5.0 years
0 Lacs
Calangute
On-site
To overseeing and managing all aspects of the food and beverage operations within the hotel. This includes ensuring smooth service, maintaining quality standards, managing staff, handling guest feedback, and controlling costs. They play a crucial role in guest satisfaction and the profitability of the food and beverage department. Key Responsibilities: Supervising Operations: Overseeing daily operations of restaurants, bars, and other food and beverage outlets within the hotel. Staff Management: Managing, training, and scheduling staff, including waitstaff, bartenders, and kitchen staff. Quality Control: Ensuring that all food and beverages meet the established quality standards and maintain consistency across all outlets. Guest Satisfaction: Addressing guest complaints and feedback promptly and effectively, ensuring a positive dining experience. Menu Planning and Execution: Collaborating with the kitchen team to develop menus and ensuring efficient service delivery. Inventory and Cost Management: Monitoring inventory levels, ordering supplies, and managing costs to stay within budget. Compliance: Ensuring that all operations comply with health, safety, and sanitation regulations. Financial Performance: Analyzing financial data and identifying areas for cost reduction and operational improvement. Skills Required: Leadership and Management: The ability to lead, motivate, and manage a diverse team. Communication: Strong verbal and written communication skills for interacting with staff, guests, and other departments. Customer Service: Excellent skills in delivering exceptional guest experiences and handling feedback. Organizational Skills: Proficiency in managing budgets, schedules, and inventory. Problem-Solving: The ability to identify and resolve issues effectively. Knowledge of F&B Operations: Familiarity with all aspects of food and beverage service, including menu planning, food preparation, and beverage service. Knowledge of Health and Safety Regulations: Understanding and ensuring compliance with relevant regulations. Job Type: Full-time Benefits: Provident Fund Experience: total work: 5 years (Preferred) Work Location: In person
Posted 1 month ago
3.0 years
6 - 11 Lacs
Calangute
Remote
Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. Join Our Team and Be a Catalyst for Change! We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future. Schedule: Monday through Friday 5:30PM – 2:30 AM Compensation range for this role is 6-11LPA and will be commensurate with the candidate’s experience, skills, and qualifications Position Overview We’re expanding our global Knowledge Management team and looking for experienced Technical Writers based in India. In this role, you will play a critical part in shaping how information is created, organized, and shared across our enterprise. Your efforts will help build and maintain a high-impact knowledge base in ServiceNow, delivering accessible, user-friendly technical content to support teams and end users worldwide. What You’ll Do Re-write and maintain technical documentation for support processes, troubleshooting steps, and service workflows. Migrate and modernize knowledge articles from legacy platforms (e.g., SharePoint, ITGlue) into ServiceNow. Collaborate with global subject matter experts (SMEs), process owners, and IT support teams to validate and enhance content. Align content with our knowledge standards, taxonomy, and metadata structure. Author and publish content using ServiceNow tools, ensuring clarity, consistency, and usability. Participate in regular review cycles to maintain accuracy and relevance of published knowledge. What You Bring 3+ years of technical writing experience, preferably in IT Services, Enterprise Support, or SaaS environments. Strong English writing, editing, and proofreading skills with excellent attention to detail. Experience working with knowledge base platforms; ServiceNow experience strongly preferred. Ability to work independently and cross-functionally with teams across global time zones. Proficiency with Microsoft Office and collaboration tools such as SharePoint and Teams. Preferred Qualifications Familiarity with ITIL or IT Service Management (ITSM) principles. Experience managing large-scale documentation or participating in system migrations. Understanding of metadata tagging, taxonomy design, and accessibility best practices. What You’ll Gain Work with a high-impact global platform used across the enterprise. A collaborative and remote-friendly culture with opportunities for professional growth. Exposure to enterprise transformation, content modernization, and knowledge strategy. Not Sure You Meet Every Requirement? We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience. Join Us At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.
Posted 1 month ago
0 years
0 Lacs
Calangute
On-site
Need to oversees all aspects of the front desk operations, ensuring efficient and welcoming guest experiences. This includes managing the front desk staff, handling reservations, and coordinating with other departments to maintain smooth daily operations. They are also responsible for addressing guest inquiries and complaints, and ensuring the front desk team provides excellent customer service. Key Responsibilities: Supervising Front Desk Staff: The Front Office Manager trains, supervises, and supports front desk staff, ensuring they are well-equipped to handle guest interactions and follow hotel policies. Managing Reservations and Guest Check-ins/Check-outs: They oversee the entire reservation process, including room allocations, rate management, and ensuring accurate guest bookings. They also ensure efficient check-in and check-out procedures. Handling Guest Inquiries and Complaints: The manager is responsible for addressing guest inquiries, concerns, and complaints, striving to resolve issues and maintain high guest satisfaction. Coordinating with Other Departments: They work closely with housekeeping, maintenance, and other departments to ensure seamless service delivery and a positive guest experience. Maintaining Front Desk Operations: This includes ensuring the front desk is clean, tidy, and well-stocked with necessary supplies, as well as overseeing the smooth flow of communication and information within the hotel. Monitoring and Reporting: The Front Office Manager may also be involved in monitoring performance metrics, preparing reports on occupancy, revenue, and guest satisfaction, and contributing to the overall strategic planning of the hotel. Financial Management: This includes managing the front desk budget, monitoring expenses, and ensuring accurate billing and record-keeping. Skills and Qualifications: Hospitality Experience: A strong background in hospitality, with prior experience in front office management or a similar role, is essential. Leadership and Communication Skills: Excellent communication, interpersonal, and leadership skills are crucial for managing and motivating the front desk team. Problem-Solving and Conflict Resolution: The ability to handle guest complaints and resolve issues effectively is vital. Proficiency in Hotel Management Systems: Familiarity with hotel management software and systems is typically required. Organisational and Administrative Skills: The Front Office Manager needs to be highly organised, with strong administrative and clerical skills. Job Type: Full-time Benefits: Food provided Provident Fund Work Location: In person Speak with the employer +91 9011086407
Posted 1 month ago
0 years
0 Lacs
Calangute
On-site
Experience:- above years in Front office. Will responsible for a variety of tasks related to guest services, including check-in/check-out, reservations, and handling inquiries. They act as the first point of contact for guests, ensuring a positive and welcoming experience. This role also involves administrative duties and coordinating with other hotel departments to meet guest needs. To receive phone calls, messages and mails. To attend to customers enquiries. Toregister and assign rooms to guests during check-in and look after the requirements of the patrons.etc Job Type: Full-time Benefits: Food provided Provident Fund Schedule: Rotational shift Work Location: In person
Posted 1 month ago
2.0 years
0 Lacs
Calangute
Remote
Additional Information Job Number 25120648 Job Category Sales & Marketing Location Fairfield by Marriott Goa Calangute, H No 1/72C Gaurawaddo, Calangute, Goa, India, 403516 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International. CANDIDATE PROFILE Education and Experience Required: 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. Preferred: 4 year college degree. Demonstrated skills in supervising a team. Lodging sales experience. Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. CORE WORK ACTIVITIES Managing Sales Activities Manages the development of a strategic account plan for the demand generators in the market. Manages the property's reactive and proactive sales efforts. Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications. Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations. Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position. Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share. Attends sales strategy meetings to provide input on weekly and overall sales strategy. Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share. Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office. Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders. Serves as the sales contact for customers; serves as the customer advocate. Serves as hotel authority on sales processes and sales contracts. Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate. Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business. Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy. Supports the General Manager by coordinating crisis communications. Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting). Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Performs other duties, as assigned, to meet business needs. Building Successful Relationships Develops strong partnerships with local organizations to further increase brand/product awareness. Develops and manages internal key stakeholder relationships. Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Leadership Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Develops sales goals and strategies and verifies alignment with the brand business strategy. Executes the sales strategy in order to meet individual booking goals for both self and staff. Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance. Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential. Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements. Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market. Creates effective structures, processes, jobs and performance management systems are in place. Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results. Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover. Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR. Supports tools and training resources to educate sales associates on winning catering solutions. Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans. Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates. Transfers functional knowledge and develops group sales skills of other discipline managers. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Posted 1 month ago
0 years
2 - 3 Lacs
Calangute
On-site
An F&B (Food & Beverage) Executive in the hospitality industry is responsible for overseeing the daily operations of a restaurant, hotel, or similar establishment's food and beverage service. This role involves managing staff, ensuring quality and consistency in service, handling customer feedback, and maintaining high standards of hygiene and safety. Ultimately, the F&B Executive strives to enhance customer satisfaction and contribute to the establishment's profitability. Here's a more detailed breakdown of the responsibilities:Operational Management: Directing and coordinating daily food and beverage operations: This includes managing everything from breakfast service to dinner service, ensuring smooth and efficient operations. Overseeing staff: This involves hiring, training, scheduling, and performance evaluation of all F&B staff, including servers, bartenders, and kitchen staff. Ensuring quality and consistency: Maintaining high standards for food preparation, presentation, and service to meet customer expectations. Handling customer feedback: Addressing customer complaints and resolving issues promptly and effectively to maintain customer satisfaction. Managing inventory and supplies: Monitoring inventory levels, ordering supplies, and ensuring proper storage to minimize waste and maintain adequate stock. Controlling costs: Analyzing financial data, identifying areas for cost reduction, and implementing strategies to improve profitability without compromising service quality. Staff Management and Development: Leading and motivating the F&B team: Providing guidance, support, and training to staff to enhance their skills and foster a positive work environment. Developing and implementing service standards: Creating and enforcing service protocols to ensure consistent and efficient service delivery. Conducting staff training and development: Providing ongoing training to improve staff performance and ensure they are up-to-date on the latest service techniques and industry trends. Customer Service: Ensuring guest satisfaction: Creating a welcoming and enjoyable dining experience for all guests. Addressing guest inquiries and requests: Handling guest needs and concerns promptly and professionally. Developing and implementing strategies to enhance guest experience: Finding ways to exceed guest expectations and create memorable dining experiences. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Evening shift Fixed shift Morning shift Work Location: In person
Posted 1 month ago
3.0 - 5.0 years
3 - 4 Lacs
Calangute
On-site
Job Summary: We are seeking an innovative and results-driven Digital Marketing Manager to lead the hotel’s online marketing strategies, with the goal of maximizing brand visibility, online bookings, and overall digital engagement. The ideal candidate will be responsible for planning, implementing, and monitoring digital campaigns across multiple platforms to enhance brand awareness and drive revenue. Key Responsibilities:1. Digital Strategy & Campaigns Develop and execute digital marketing plans aligned with the hotel’s business goals. Manage paid advertising campaigns including Google Ads, Facebook, Instagram, and OTA marketing. Oversee SEO/SEM initiatives to increase organic search rankings and traffic. 2. Website Management Ensure hotel website is up-to-date, mobile-friendly, and optimized for conversion. Work with web developers and designers to improve site performance and booking functionality. Monitor website traffic, user behavior, and booking funnel analytics. 3. Social Media Management Create, schedule, and manage engaging content across social media platforms (Facebook, Instagram, LinkedIn, etc.). Run paid social media campaigns to target relevant audiences and increase brand awareness. Monitor trends, respond to comments/messages, and manage social media reputation. 4. Online Reputation & Reviews Manage the hotel’s presence on TripAdvisor, Google, OTAs (Booking.com, Expedia, etc.), and other review platforms. Monitor and respond to guest reviews professionally and promptly. Use feedback to drive improvements in guest experience. 5. Email Marketing & CRM Design and implement email campaigns for promotions, loyalty programs, and guest retention. Maintain and segment the hotel’s customer database for personalized marketing. Analyze open rates, conversions, and ROI for each campaign. 6. Content Creation & Branding Coordinate photo shoots, video production, and content development for digital channels. Ensure brand consistency across all platforms and marketing materials. Write or edit promotional copy for blogs, landing pages, and digital ads. 7. Analytics & Reporting Track performance metrics using tools like Google Analytics, Meta Ads Manager, and OTA dashboards. Prepare monthly reports on campaign performance, ROI, and key insights. Recommend data-driven improvements to marketing efforts. Qualifications & Skills: Bachelor’s degree in Marketing, Digital Media, Hospitality Management, or a related field. Minimum 3–5 years of experience in digital marketing, preferably in the hotel or hospitality industry. Proficiency in Google Ads, Google Analytics, Meta Business Suite, email marketing tools (Mailchimp, HubSpot, etc.). Strong understanding of SEO/SEM, content marketing, and CRM. Excellent communication, copywriting, and design briefing skills. Ability to manage multiple projects and meet deadlines. Experience with PMS and hotel booking engines is a plus. Job Type: Full-time Pay: ₹32,000.00 - ₹35,000.00 per month Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person
Posted 1 month ago
10.0 years
0 Lacs
Calangute
On-site
A Chief Engineer in a hotel is responsible for overseeing the maintenance and operations of the entire property's physical infrastructure, including mechanical, electrical, and plumbing systems. They ensure that all equipment and systems are functioning efficiently and safely, while also managing budgets, projects, and personnel within the engineering department. Key Responsibilities: Supervising Maintenance Operations: Managing the day-to-day operations of the engineering department, including assigning tasks, scheduling work, and ensuring timely completion of repairs and maintenance. Preventive Maintenance Programs: Implementing and overseeing preventative maintenance schedules for all equipment and systems to minimize downtime and extend the lifespan of assets. Budget Management: Developing and managing the engineering department's budget, including expenses for repairs, maintenance, and capital expenditures. Regulatory Compliance: Ensuring that all hotel operations comply with relevant safety and environmental regulations and codes. Safety and Security: Overseeing the operation and maintenance of safety and security systems, such as fire alarms and emergency response procedures. Team Management: Leading and mentoring the engineering team, including hiring, training, and performance management. Guest Satisfaction: Ensuring that all guest rooms and public areas are well-maintained and comfortable, contributing to a positive guest experience. Project Management: Managing and coordinating repairs, renovations, and new installations, working with both internal teams and external contractors. Energy Management: Implementing initiatives to reduce energy consumption and promote sustainability within the hotel. Reporting and Documentation: Maintaining accurate records of maintenance activities, equipment repairs, and inventory, as well as preparing reports for management. In essence, the Chief Engineer is a critical role in ensuring the smooth and efficient operation of a hotel, while also contributing to guest satisfaction and the overall profitability of the property Job Type: Full-time Experience: total work: 10 years (Preferred) Work Location: In person
Posted 1 month ago
2.0 years
0 Lacs
Calangute
Remote
Additional Information Job Number 25118448 Job Category Sales & Marketing Location Fairfield by Marriott Goa Calangute, H No 1/72C Gaurawaddo, Calangute, Goa, India, 403516 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Assists in leading the property’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Developing & Executing Sales Strategies Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). Recommends booking goals for sales team members. Managing Sales Activities Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals. Assists Revenue Management with completing accurate six period projections. Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals and/or managers. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Ensures that a customer recognition program is in effect throughout Sales. Executes and supports the company’s Customer Service Standards and property’s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Develops and manages relationships with key stakeholders, both internal and external. Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Posted 1 month ago
0 years
2 - 2 Lacs
Calangute
On-site
Welcome the guest Greet and welcome guests Record Guest Details for Registration Follow Check in Procedure and Allot Room Attend to Guest Queries Performing Cashiering Activities Maintain Standard of Etiquette and Hospitable Conduct Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person Application Deadline: 20/06/2025
Posted 1 month ago
0 years
1 Lacs
Calangute
On-site
Manage end-to-end recruitment: job postings, screening, interviews, onboarding Maintain and update employee files, ID records, and HR documents Handle daily attendance, leave tracking, and shift scheduling Assist in payroll preparation and staff benefits coordination Conduct employee orientation and basic hospitality training Ensure workplace policies are followed and disciplinary actions documented Support grievance handling and maintain a positive work environment Coordinate with department heads for manpower planning Oversee compliance with labor laws, safety protocols, and audit requirements Organize staff events, celebrations, and recognition programs Job Types: Full-time, Permanent Pay: From ₹15,000.00 per month Benefits: Food provided Ability to commute/relocate: Calangute, Goa: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Work Location: In person
Posted 1 month ago
0 years
1 - 2 Lacs
Calangute
On-site
We are seeking a detail-oriented and vigilant Casino Surveillance Officer to join our surveillance team. In this role, you will monitor casino operations through CCTV and surveillance systems to ensure safety, detect suspicious behavior, and uphold gaming integrity. Key Responsibilities: Monitor live CCTV feeds and recorded footage of all casino areas. Detect and report fraudulent, illegal, or suspicious activity. Ensure all gaming operations comply with local laws and casino policies. Work closely with Security and Management during investigations. Maintain accurate incident reports and surveillance logs. Qualifications: Prior experience in surveillance preferred. Familiarity with casino games and procedures a strong advantage. Excellent attention to detail and situational awareness. Ability to work flexible shifts, including nights, weekends, and holidays. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Food provided Leave encashment Paid sick time Paid time off Provident Fund Work Location: In person Application Deadline: 31/07/2025 Expected Start Date: 01/08/2025
Posted 1 month ago
5.0 years
3 Lacs
Calangute
On-site
Job Summary: The Transport In charge is responsible for managing and supervising all transportation operations of the company. This includes vehicle scheduling, driver coordination, maintenance oversight, compliance with transportation regulations, and ensuring smooth and cost-effective logistics for staff, guests, and materials. Key Responsibilities: Supervise and manage daily transport operations and logistics. Schedule and allocate vehicles efficiently based on departmental or guest requirements. Maintain records of vehicle usage, fuel consumption, maintenance, and repairs. Ensure all vehicles are well-maintained, clean, and in roadworthy condition. Monitor and manage driver rosters, duty hours, and behavior. Maintain compliance with transport regulations and company policies. Handle breakdowns, accidents, and emergencies efficiently. Coordinate with vendors for hired vehicles or repairs. Optimize transport costs and suggest cost-saving initiatives. Ensure timely renewal of vehicle insurance, permits, and fitness certificates. Address staff/guest transport-related queries or grievances promptly. Key Skills & Competencies: Strong leadership and coordination skills Knowledge of local transport laws and regulations Excellent problem-solving ability under pressure Ability to manage a large fleet and team of drivers Good computer skills (Excel, email, transport tracking tools) Strong record-keeping and reporting skills Qualification & Experience: Graduate or Diploma in Transport Management / Logistics preferred 5+ years of relevant experience in transport operations, preferably in hospitality, corporate, or logistics setup Experience managing a fleet and team of drivers is essential Job Type: Full-time Pay: From ₹25,000.00 per month Benefits: Food provided Health insurance Provident Fund Work Location: In person Application Deadline: 24/07/2025 Expected Start Date: 01/08/2025
Posted 1 month ago
0 years
2 Lacs
Calangute
On-site
Assist with bathing, dressing, and grooming Help with movement around the house or outside (wheelchair/walking support) Administer or remind about medications on time Prepare and serve simple, healthy meals Accompany him during walks, outings, or doctor appointments Maintain cleanliness and hygiene in personal and living areas Provide emotional support, conversation, and companionship Stay alert to any changes in health and report to family Be available during nights (if live-in) or emergencies Job Types: Full-time, Permanent Pay: From ₹18,000.00 per month Benefits: Food provided Ability to commute/relocate: Calangute, Goa: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person
Posted 1 month ago
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