Role Overview: As a Guest Service Associate - Housekeeping at Effotel Hotel by Sayaji, your main responsibility will be to ensure the cleanliness and upkeep of guest rooms and public areas. You will play a crucial role in providing a comfortable and pleasant stay experience for our guests. Your daily tasks will include making beds, vacuuming, dusting, replenishing amenities, and promptly addressing guest requests with courtesy. Additionally, you will collaborate with other departments to ensure the guests" needs are met and maintain a high level of customer service. Key Responsibilities: - Maintain cleanliness and tidiness of guest rooms and public areas - Make beds, vacuum, dust, and replenish amenities in guest rooms - Address guest requests promptly and courteously - Coordinate with other departments to meet guest needs - Uphold a high standard of customer service at all times Qualification Required: - Proficient in Guest Services, Guest Service, and Customer Service skills - Experience in Reservations and effective Communication skills - Attention to detail with the ability to uphold a high standard of cleanliness - Capable of working independently and collaboratively as part of a team - Previous experience in housekeeping or a related role is preferred - High school diploma or equivalent education (Note: Company Description section is not included in the provided Job Description),
Company Description Renowned for our hallmark "Yours Truly" service, the Sayaji Group of Hotels epitomizes sophistication with a curated collection of individually designed properties catering to discerning leisure and business travelers. With a robust presence across India, Sayaji sets the standard for luxury and comfort, delivering unparalleled experiences to our esteemed guests. Our portfolio features 24 hotels under three distinctive brands: Sayaji, Effotel, and Enrise, each strategically located in 17 cities. With over 3200 dedicated employees and 350,000 happy stays, we take pride in creating unforgettable experiences for every guest. Role Description This is a full-time on-site role for a Sr. GSA/Guest Service Associate - Front Office located in Pune. The role involves handling guest services, managing reservations, and providing excellent customer service. Responsibilities include greeting guests, managing check-ins and check-outs, addressing guest inquiries and concerns, ensuring guest satisfaction, and maintaining a welcoming and efficient front office environment. Qualifications Guest Services, Guest Service, and Customer Service skills Experience in managing Reservations Excellent Communication skills Strong interpersonal skills and ability to work in a team Proficiency in using front office software and systems Prior experience in the hospitality industry is a plus Bachelor’s degree in Hospitality Management or related field preferred