333 Jobs in Bhiwani - Page 6

As a Finance Associate at our esteemed organization based in Bhiwani, Haryana, you will be an integral part of the Account & Finance department. With an experience range of 1 to 3 years in the field of Finance and a qualification in Any Diploma, BCOM, or MCOM, you will play a crucial role in managing financial operations. Your primary responsibilities will include conducting Financial Analysis and Reporting, where you will be expected to analyze financial data, prepare reports, and identify trends to facilitate informed decision-making processes. Additionally, you will be involved in Budgeting and Forecasting activities, assisting in the development and management of budgets, forecasting financial performance, and tracking expenses effectively. Account Reconciliation will be a key aspect of your role, ensuring the accuracy of financial records by reconciling accounts and investigating any discrepancies that may arise. Compliance with financial regulations and internal policies will also be a key focus area, guaranteeing that all financial activities adhere to the set guidelines. Furthermore, you will be responsible for Data Entry and Management tasks, maintaining precise financial records and managing financial data utilizing relevant software systems. In addition, you will support the audit process by preparing documentation and providing necessary assistance during audits to ensure smooth operations. To excel in this role, proficiency in both Hindi and English languages is preferred. If you are a detail-oriented individual with a strong background in Finance and a passion for contributing to the financial well-being of the organization, we welcome your application to join our dynamic team.,

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Skills Customer Service Skills - Excellent communication and interpersonal skills to interact effectively with customers Regulatory Knowledge - Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements Sales and negotiation - Ability to sell financial products and services Attention to detail - High level of accuracy in handling cash transactions and financial documents Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc. ) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc. ) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

About Liability Sales The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from branches across India and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank. About the Role Officer Sales are a part of the Banks front-line sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities. Officer Sales are responsible for selling banking and investment products and services to customers based on their needs. They are also responsible for handling customer queries to ensure customer satisfaction. This is a pure sales job and involves daily customer reach-outs & travelling Key Responsibilities Identify sales opportunities for both the Bank and third-party products by acquiring new customers and building new relationships. Manage business relations with existing customers to increase the depth of existing relationships. Achieve sales targets as assigned by the organization monthly as per Grade Matrix (BDE, Officer and AM Sales) Record and track all engagement activities through the CRM system. Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is depends on Grade offer to: Officer Sales-2 : Graduate with more than 1 year of experience (upto 2 years) Officer Sales-1 : Graduate with less than 1 year of experience Role Proficiencies: For successful execution of the job, the candidate should possess the following: Good communication (both verbal and written) skill in both English and the local language. Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines. Ability to work successfully as a part of a team. High sales orientation to meet the sales targets consistently. Ensure resource should have the recommended Model Device and Android Version- Model 1-OPPO, VIVO, MI, 1+, Samsung and Realme. Android Version- 10/11/12/13.

Required male candidate for Bhiwani location , candidate must have bike & good knowledge of local market of Bhiwani . We provide the On roll Job & it would be of fixed salary .Candidate age should be under 35 years & should be a local candidate. Job Type: Full-time Pay: ₹19,000.00 - ₹28,500.00 per month Benefits: Health insurance Leave encashment Life insurance Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Joining bonus Overtime pay Performance bonus Shift allowance Yearly bonus Work Location: In person

We are hiring for Store Officer Company: EcoZen Location: Bhiwani (Haryana) Qualification: Graduation Experience: 3 to 5 Years of relevant in store/warehouse operations Job Summary: Responsible for managing store operations including inventory control, material handling, goods receipt & dispatch, and SAP transactions. Coordinates with cross-functional teams to ensure stock accuracy and smooth warehouse functioning. Key Responsibilities: •Maintain accurate inventory records and conduct regular stock audits •Monitor inward/outward goods movement and ensure timely dispatch •Handle SAP transactions, GRNs, challans, invoices, and E-way bills •Ensure FIFO, proper storage, and traceability of materials •Coordinate with procurement, production, sales, and logistics teams •Supervise store staff and 3PL warehouse operations •Ensure safety, compliance, and cleanliness •Implement process improvements and space optimization Salary: As per market standards Devender Singh 9717129638 LabourNet Services India Pvt Ltd

Hiring Store Manager for Bhiwani Pizza Wings outlet. Experience required : 2-4 years as Store Manager Join Pizza Wings for a rewarding career . Share your cv : 9350304106 Pay Scale : 30000-35000/monthly We are seeking an experienced and energetic Restaurant Manager to lead day-to-day operations at our Pizza & Wings restaurant. The ideal candidate will ensure a high level of customer satisfaction, manage staff effectively, maintain quality food standards, and drive profitability. A strong passion for food, service, and leadership is essential. Key Responsibilities: Daily Operations: Oversee all aspects of restaurant operations, including opening/closing procedures, food prep oversight, and cleanliness. Staff Management: Hire, train, schedule, and supervise front and back-of-house employees. Customer Service: Ensure outstanding customer experience by addressing complaints and maintaining service standards. Inventory & Ordering: Monitor inventory levels, place supply orders, and manage food cost controls. Quality Assurance: Ensure food preparation and presentation meet company and safety standards. Sales & Profitability: Drive sales and control costs to meet or exceed revenue targets. Health & Safety: Maintain compliance with health department regulations and ensure safe food handling practices. Marketing & Promotions: Collaborate on or execute local marketing initiatives and seasonal promotions. Experience required 3-4 years. Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Provident Fund Schedule: Day shift Work Location: In person

Responsibilities: * Teach robotics principles using Arduino, Raspberry Pi & sensors * Facilitate hands-on learning with drone building & microcontrollers * Collaborate on mechatronic projects with electronics engineering team

Achieve targets for the Mortgages (Home Loan & Loan Against Property) business through lead generation and fulfillment from the Open Market and alternate channels Achievement of Sales targets both value & volume Willingness to travel for field sales Required Candidate profile 1. Should have minimum 6 months of experience in sales 2. Candidates with prior experience in BFSI will have an added advantage 3. Open to travel 4. Must have good communication skills

RM - Retail Agri Location :Gurugram , Bhiwani, Satnali Graduate Salary: Up To 4 LPA Experience:1+ Years in banking sales. 2nd & 4th Saturday Off, Sunday Fixed Off Day Shift Required Candidate profile *Interested? Let’s Connect!* Call/WhatsApp: 7696616371 Send Your Resume To: hr08skywaysolution@gmail.com HR Sanjna

Roles and Responsibilities Manage acquisition of new customers through various channels such as direct sales, referrals, and marketing campaigns. Identify potential customers and develop strategies to increase customer base growth. Cross-sell existing products to existing customers to enhance their relationship with the bank. Develop strong relationships with clients by providing excellent customer service and resolving issues promptly. Collaborate with internal teams to ensure seamless onboarding process for new customers.

We need Field Sales Executive in Bhiwani & nearby the Bhiwani location to work in HPCL Project. Working under the Company – HPCL (Hindustan Petroleum Corporation Limited) (Company is into Oil and Gas government Firm) on contract basis for 3 yrs. and it is renewal contract and there is 4 months of probationary period. Payroll of Company – Tristar Management Services Pvt Ltd Profile: Jr. Regional Business Executive (For loyalty card which we use for petroleum) Min Qualification: Graduation Work Experience: Min 3 Year in sales and marketing experience. Salary structure is below for your reference: - CTC- 31,746/- pm Gross Salary -28,296/-pm Net in hand salary- 24,796 /- pm Additionally, Benefits are mentioned below. Location: - Bhiwani What is a Drive Track Plus (Petro Card)? o Petro Card is similar like Debit/ Prepaid Card which is used to purchase the fuel if we don’t have hard cash with us. o This Fuel Card is use only in the HPCL Petroleum. You can swipe this card in Petroleum and purchase the Fuel. o You have to enrol this card to who have bulk of Four-wheeler, Truck & Tempo (For e.g. - Travel agencies, Fleet owners etc). o You fill up your vehicle, then go to the kiosk/ Booth to pay using the card, which will either be swiped by the shop assistant, or inserted into the chip and pin machine like a conventional card. ü Here will be 80% Customer visit & 20% Outlet visit in this field work. Job Description: HPCL has introduced the Drive Track Plus program to the market, and as a part of that program, HPCL has launched one fuel prepaid card for users like who have experience in the transportation sector, bulk vehicles (two and four wheels), automotive industry, and commercial vehicle industry as well. This card has various benefits, including the fact that it is exempt and accepts a total of 15000 HPCL fuel pumps, which should be called diesel pumps not just petrol pumps. Get the best in class saving it every slab. the more customers (Clients) spend, the higher number of discounts. The entire transaction is cashless, so no driver needs to carry a large amount of cash. Delivers complete security and 24/7 support. Basically, here you have to Increasing the volume of petrol and diesel through the HPCL fleet card/loyalty card scheme. Essentially, our primary goal must be to offer HPCL diesel and petrol to customers such as carriers who have experience in the transportation sector, bulk vehicles (two and four wheels), automotive industry, and commercial vehicle industry. Build the co-cordial relationship with the customers, dealers, HP Petrol Pump owners and seniors as well. 1. Soliciting New Customer for HPCL on fleet Card Program. Regional business executive shall meet target Customer and market HPCL Loyalty Program. RBE to understand the customer's needs /requirements. 2. Visiting already enrolled Fleet Card program customers (Active/Inactive) for Business Improvement 3. Customer relationship Management with all customers (Existing and New). Daily calls to be made customer located in is area and Improving Travelling Customers Volume by Coordinating with other region RBE's 4. visiting HPCL Retail Outlets and Training New personnel in the outlet on the DTP terminal (POS) operations & DTP program 5. Participating in the Seasonal campaign if any and Coordinating with Customers in achieving their benefits targets. 6. Coordinating with HPCL third party services providers to help the customer reap all the benefits of the Fleet card program like Insurance, sadak Ka saathi, Telematics etc. 7. Daily reporting to the HPCL/Assigned Personnel through Mobile APP or some other methodology designed by HPCL. Benefits: · Mediclaim Insurance: Company will be provided with a Mediclaim insurance cover of Rs. 5 lakhs for you and 3 other dependent family members. You will also be covered with life insurance benefit coverage of Rs. 20 lakhs. · Telephone Charges: Rs.600 per month will be reimbursed towards fixed telephone charges. · Conveyance expenses will be paid as per the following rates, which will be based on the location where you are posted: - Classification of City Rate X Class/ Area A/ Zone I Rs. 100/- per day · Y Class/ Area B/ Zone II Rs. 80/- per day Z Class/ Area C/ Zone III Rs. 70/- per day Night-halt Charges will also be paid for visits to locations, involving overnight stays, outside the location where you are posted. About us- At HPCL, We Deliver Happiness… Across the nation and beyond, we are transforming the energy landscape with our solutions that cut across a spectrum of requirements. With myriad solutions for myriad needs, ours is a world bursting with diverse solutions to cater to your energy requirements. A world steered by innovative technology to create value for you. Where we consider it our duty to keep your kitchen stoves alight with clean and safe gas, all through the day. Where we take the lead to extend personalized vehicle & customer care through our retail outlets, round the clock. Where we provide the necessary thrust for your dreams to take flight. From the food you eat to the clothes you wear, from the cosmetics you adorn to the devices that bring you entertainment, there is a touch of HP in every facet of your life. In our world, we walk hand in hand with nature and live the mantra of Delivering Happiness, through safety, sustainable growth, and helping the community, night and day! For more details you can visit the below mention website: - https://www.hindustanpetroleum.com/ Thanks & Regards, Srushti Khatate 9867565623 Tristar Management Services Private Limited. Website: - www.thetristargroups.com

Inbound Chat Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

As a Customer Care Executive for the US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: - Responding to incoming chats from customers in a professional and courteous manner. - Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. - Proactively seeking opportunities to upsell and cross-sell products and services to customers. - Handling customer objections and concerns with empathy and professionalism and working to address them to close the sale. - Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. - Meeting or exceeding individual and team sales targets. - Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: - Excellent communication skills in English. - Previous experience in a customer service and sales role, preferably in a chat or online environment. - Ability to multitask, prioritize, and manage time effectively. - Strong problem-solving skills and the ability to think on your feet. - Comfortable working in a fast-paced environment. - Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

Role Associate Process Manager- Collateral | Full-time (FT) | Financial Markets| Shift Timings: EMEA (1:00 PM to 10:00 PM IST) Minimum Academic Qualifications :Graduation (B. ComBBM) Post Graduation (M.Com/MBA/PGDM) Experience Span: 3 to 6 years of experience inCollateral Process/Activities with Experience: Good understanding of Trade Life Cycle and Financial markets Knowledge of Collateral & Margins Knowledge of ISDA Regulations, CSAs, MTM Knowledge of products - OTC, Repo Margins, IM & VM margins Preferably experienced with the applications- Bloomberg, DTCC, Murex, TriOptima Experience in handling Collateral interest bookings and margin calls Experience in handling discrepancies/disputes and liaising with multiple teams to get the issues resolved Should be well versed in preparing procedure documents, process flows, event trackers Should be capable to maintain SLAs and monitor quality of the deliverable Should be able to lead daily/weekly/monthly calls to update clients on day to day progress, challenges Good knowledge of MS Excel Should be able to implement strategic initiatives and identify process improvements in the daily workflow with the help of Automation enhancements Excellent presentation and communication skills (written and verbal) Ability to work with teams across time-zones and cultures Organized, detail oriented, flexible, self-starter & highly motivated Should be able to act fast and decisively when dealing with critical situations Good with numbers and ability to derive information from data Excellent multi-tasking and creative problem solving Should be able to train, coach, mentor other members of the team Financial Products Knowhow: Collateral/Margins, OTC & Repo Margins Tools/industry utilities Preferred hands-on & understanding of Collateral financial markets Reporting/Client Management: We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting Role and Responsibility: As part of the Collateral team, you will be working with our client partners to ensure the counterparty overall exposure risk is reduced, all the interest bookings and margin calls are settled in a timely manner. You work will be to execute the bookings on a monthly basis and margin calls on a daily basis for both OTC and Repo margins, work with internal team, control team and external counterparties to resolve issues and escalation emails. Taking full ownership of the process, managing BAU and other tasks effectively Settling the collateral interest on a monthly basis, and margin calls on a daily basis with 100% accuracy Highlighting the issues and escalations to the client and get it rectified Daily and weekly catch-up calls with clients to discuss the issues and future initiatives Handling client/counterparties queries and escalatio ns Tracking KPI/KRI, Utilization for Vendor Management Grooming As and SAs to manage process and risk effectively Help knowledge management endeavor by sharing process knowledge and best practices within the teams Build domain expertise and lead from the front Lead various quality initiatives Responsible for Business continuity, transformation and various audits

Relationship Manager - Rural Banking Group The ideal candidate will be responsible for gaining a deep understanding of the clients' business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our clients and analyzing our clients' data. Essentially, you will act as the main point of contact for our clients. Responsibilities Business scoping of geographical market for farming and rural community Sourcing proposals from individual farmers / Cooperative societies / Rural Mandis & Markets /Kissan Clubs / Farmer Producer Organizations etc. Conducting marketing activities for generating new business Work on productivity benchmarks Knowledge of basic banking functions. Qualifications 2-8 years' of client relationship experience Ability to manage multiple projects and clients Strong communication and interpersonal skills

Majorly involves technical assistance and customer service. Analyze customer needs and recommend appropriate solutions. Ensure high levels of customer satisfaction through excellent service. Preferred candidate profile Graduation is must. Fresher/ experienced both can apply. Must have good English communication skills. 5 Days working with two days rotational offs/9 hours shift -8 hours working. Flexible to work in US shift timings/ Night Shifts

Role & responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices Preferred candidate profile Excellent Communication OK with night shift, ok with rotational shift

APM Key Roles and Responsibilities: Be able to understand client requirement and suggest possible enhancement in the build approach- act as SFMC senior consultant at the same time be able to execute solutions seamlessly with 100% quality Be accountable for building integrations with internal and external apps on the platform Work closely with data engineering team to build data integrations scalable into and out of the platform Leverage on Salesforce Marketing Cloud tools and scripting language to deliver scalable, responsive, best in class email templates with highly dynamic and personalized content Manage Automations in Salesforce Marketing Cloud to ensure that all schedules are executed correctly and debug any failures Build responsive web cloud pages for use cases such as landing pages, survey forms and campaign products Be responsible for creating a robust testing process prior to releasing new features/scripts and fixing bugs/fine-tuning features continuously Monitor data streams for latency and quality issues Exposure of creating solutions based on campaign requirements Exposure to create email campaigns using content builder in SFMC AMP Scripting for dynamic builds. Advanced knowledge of HTML, CSS, and Media queries to assist in custom coding. Should know about building block-based designs using the content builder Should know building multi-channel journeys in SFMC Should be well versed in creating and updating data extensions Working knowledge of Automation Studio Good knowledge of SQL queries Technial Skills: 5+ years of hands on experience working on Salesforce Marketing cloud Computer engineer and/or hands on experience writing code in HTML, CSS, SQL and Javascript/AMPScript/Similar scripting language for any other Marketing automation platform Extensive knowledge of Marketing Cloud functionalities including AMPscript, Email Studio, Automation Studio, Journey Builder, Cloud Pages, Contact Builder and Content Builder. Experience building applications and innovative email templates on the platform that drive business KPIs Ability to analyze the campaign requirements and suggest the type of DE and logic that needs to be used Needs to understand the database structure to come up with exception handling while amp scripting Fundamentally curious and always tinkering and exploring new tech

As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices Requirements: Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma or equivalent required. Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity.

Execute client onboarding and periodic KYC reviews in accordance with regulatory standards and internal policies. Perform due diligence checks including identity verification, ownership structure analysis, and risk assessment. Ensure accurate documentation and timely escalation of high-risk cases or exceptions. Collaborate with internal stakeholders to resolve data gaps and compliance issues

APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills: In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Candidate must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

US Voice Process As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma (12+3 years diploma) or equivalent required. Bachelor's degree experienced or fresher in any field is preferred. Undergraduate with minimum 6 months of BPO Experience If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience, we encourage you to apply for this exciting opportunity.

Role and responsibilities: Marketing invoices & AMEX payment processing on time Marketing new vendor set-up for payments processing Reconciliation of marketing expenditures to Finance charges ledger Reconciling Marketing AMEX charges on the Amex Statement with invoices and allocations to specific Marketing programs and allocations to Verticals LinkedIn charges processing and allocations- identify LinkedIn chargers that belong to Marketing (against Finance ledger) and attach invoices to the Amex charge and allocate to the right campaign Tracking Marketing Team Travel & Entertainment charges (from Concur expenses platform against team budget monthly) Tracking Marketing expenditures to budget Reporting of Marketing expenditures against budget and forecasting Creation of Marketing Expenditures Dashboard for Management