Job Title

Company Description

Mas Callnet India Private Limited is a leading Business Process Management Company (BPO/KPO) specializing in customer management solutions. We help our Partners acquire, support, retain, and grow their markets & customers by providing complete life-cycle customer support services, from sales to customer care, technical support, and back-office services. Our client base includes companies from various industries such as Telecom, Banking, Financial Services, Insurance, FMCG, Education, Real Estate, E-commerce, and Logistics. We are a trusted partner who acts as an extension of our clients' operations, offering high-quality service while lowering operating costs in an innovative atmosphere that focuses on exemplary customer experience and continuous improvements.

Role Description

This is a full-time on-site role located in Ghaziabad. The primary responsibilities include managing various day-to-day tasks related to customer support, technical assistance, back-office support, and other customer management services. The role requires active engagement with clients, addressing and resolving customer inquiries, and maintaining customer satisfaction. You will work closely with different departments to ensure seamless service delivery and maintain a high standard of performance.

Qualifications

• Excellent customer service and communication skills
• Proficiency in handling technical support and back-office services
• Ability to manage and resolve customer inquiries effectively
• Experience in customer relationship management
• Strong organizational and multitasking skills
• A proactive and problem-solving attitude
• Relevant experience in BPO/KPO industry is a plus
• Bachelor's degree in relevant field or equivalent work experience