Jira Administrator

About Us

MyRemoteTeam, Inc is a fast-growing distributed workforce enabler, helping companies scale with top global talent. We empower businesses by providing world-class software engineers, operations support, and infrastructure to help them grow faster and better.

Job Title:

Experience: 9

Location:

Job Summary:

The candidate will play a key role in translating business needs into scalable Atlassian solutions that enable teams to work more efficiently and ensure long-term maintainability of the platform.

Key Responsibilities:

• Work closely with business and technical stakeholders to gather, analyze, and validate requirements.
• Design and implement scalable, maintainable configurations in Jira and Confluence (Data Center / Cloud as applicable).
• Build advanced workflows, custom fields, automation rules, permissions, and project configurations.
• Develop scripted solutions and automation using tools such as {*}ScriptRunner (Groovy), Automation for Jira, REST API, Python, or similar{*}.
• Lead and execute integrations between Atlassian products and other systems where needed.
• Troubleshoot complex issues and provide expert-level support for the Atlassian stack.
• Ensure robust documentation of configurations, processes, and solutions delivered.
• Proactively propose improvements, best practices, and optimizations to enhance platform usage and performance.
• Stay up-to-date with new features and roadmap items from Atlassian.

Qualifications and Requirements:

• 9+ years of hands-on experience with Jira and Confluence administration in complex environments.
• Deep expertise in configuring Jira workflows, screens, custom fields, permission schemes, notifications, issue types, and templates.
• Strong experience with automation and scripting (ScriptRunner / Groovy, REST API, Python, or equivalent).
• Solid experience gathering business requirements and translating them into technical solutions.
• Excellent communication skills and confidence in interacting directly with stakeholders and end users.
• Ability to work independently, manage priorities, and deliver complete solutions with minimal supervision.
• Experience with both Jira Software and Jira Service Management.
• Familiarity with large Atlassian environments and scaling practices.
• Atlassian certifications (ACP\-100, ACP\-120, ACP\-420, etc.) are a strong plus.
• Experience with integrations (REST API, webhooks, middleware) is a plus.
• Knowledge of ITSM and Agile frameworks is desirable.
• Experience with Data Center and/or Cloud migrations is a plus.