JDE Level 1 / Level 2 Support Consultant

Client:

Duration:

Location:

Shift Timings:

Key Responsibilities:

• Provide 1st/2nd level support for JD Edwards EnterpriseOne v9.2 (all modules except Financials)
• Log, investigate, and resolve incidents and service requests via a ticketing system
• Analyze, triage, and fulfill change requests (CRs), including system enhancements and configuration updates
• Write and execute SQL queries to support analysis, troubleshooting, and reporting
• Create detailed functional documentation (Business Requirements Documents) and technical specifications
• Collaborate with internal and external developers and stakeholders on implementation and resolution strategies
• Perform basic debugging of interactive applications (UBE, APPL), batch applications (UBEs), and NER business functions
• Liaise with business users to understand operational needs and translate them into system solutions

Required Skills & Experience:

• 3+ years’ experience supporting JD Edwards EnterpriseOne (v9.2 preferred)
• Strong functional understanding of JDE modules such as Distribution, Manufacturing, Inventory, and Procurement
• Proficiency in writing and analyzing SQL queries
• Experience with the JD Edwards toolset, including OMW, FDA, RDA, and Debugger
• Ability to create clear and concise functional and technical documentation
• Basic knowledge of debugging interactive and batch applications, and NERs

Desirable:

• Familiarity with JD Edwards user security, UDOs, and EnterpriseOne configuration
• Exposure to ServiceNow or other ITSM/ticketing tools
• Solid understanding of business processes and workflows in a manufacturing or distribution environment
• Comfortable working in an offshore/onshore hybrid support model
• Debugging knowledge

Soft Skills:

• Strong analytical and problem-solving skills
• Effective verbal and written communication
• Customer-oriented mindset with the ability to explain technical concepts to non-technical users
• Ability to manage priorities and work independently