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ITSM Tech Lead

8 - 10 years

25 - 30 Lacs

pune

Posted:-1 days ago| Platform: Naukri logo

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Skills Required

technical training team leading jquery web services analytical cad itsm technical lead html system administrator

Work Mode

Work from Office

Job Type

Full Time

Job Description

ITSM Tech Lead



Experience

Location

Type of Employment

Role

Qualification

Job Overview

Key Responsibilities


  • Will lead team ServiceNow developers and Testers.

  • Support and maintain all technical aspects of ServiceNow platform.

  • Design and Develop OOTB and custom application on ServiceNow platform with primary focus on ITSM development.

  • Owns the requirement gathering sessions collaborating with various stakeholders.

  • Customer and internal Demos.

  • Conduct technical training sessions for team members.

  • Convert user stories into technical solutions.

  • Possess the ability to work independently with minimal management supervision.

  • Testing of new and existing functionality.

  • Documentation of new and existing process.

  • Train end users/stakeholders.

Experience and Skills Required


  • 8-10 years of experience in developing application using ServiceNow platform (Development & administration).

  • Must have a lead a team in technical capacity.

  • Must have strong expertise on ITSM, CMDB, Virtual Agent and Now Assit.

  • Experience with Now mobile app.

  • Extensive experience creating custom Widget using html, CSS, bootstrap , AngularJS, Server Side scripting, Jelly Script, jQuery.

  • Should have experience in integrations including AD, MID Server and third party tools using web services, SOAP, REST, etc.

  • Experience of Scoped application and Service Portal.

  • Should have good understanding about domain separation.

  • Excellent Analytical, Logical, communication and problem-solving skills.

  • Should have ServiceNow CSA (Certified System Administrator).

  • ServiceNow Certified Application Developer.

Must have Certifications

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