ITSM Tech Lead

Experience: 8-10 years

Location: Pune, India

Type of Employment: Permanent

Role: ServiceNow ITSM Lead

Qualification: B.E Computer or IT/ MCS/MCA equivalent

Job Overview:
The person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience on ITSM, Virtual Agent, CMDB. Good to have ITAM and HRSD.

Key Responsibilities:

• Will lead team ServiceNow developers and Testers.
• Support and maintain all technical aspects of ServiceNow platform.
• Design and Develop OOTB and custom application on ServiceNow platform with primary focus on ITSM development.
• Owns the requirement gathering sessions collaborating with various stakeholders.
• Customer and internal Demos.
• Conduct technical training sessions for team members.
• Convert user stories into technical solutions.
• Possess the ability to work independently with minimal management supervision.
• Testing of new and existing functionality.
• Documentation of new and existing process.
• Train end users/stakeholders.

Experience and Skills Required

• 8-10 years of experience in developing application using ServiceNow platform (Development & administration).
• Must have a lead a team in technical capacity.
• Must have strong expertise on ITSM, CMDB, Virtual Agent and Now Assit.
• Experience with Now mobile app.
• Extensive experience creating custom Widget using html, CSS, bootstrap , AngularJS, Server Side scripting, Jelly Script, jQuery.
• Should have experience in integrations including AD, MID Server and third party tools using web services, SOAP, REST, etc.
• Experience of Scoped application and Service Portal.
• Should have good understanding about domain separation.
• Excellent Analytical, Logical, communication and problem-solving skills.
• Should have ServiceNow CSA (Certified System Administrator).
• ServiceNow Certified Application Developer.