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ITSM Application Support (L1)

ITSM Application Support (L1)

Jio

2 years

0 Lacs

navi mumbai maharashtra india

Posted:1 week ago| Platform:

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Skills Required

support itil inventory service linux stability troubleshooting management resolve installation checks configuration stack communication documentation

Work Mode

On-site

Job Type

Full Time

Job Description

Skills:

ITIL, OBM, Asset inventory, uCMDB, Service manager, Linux, Ticketing Systems,ITSM Application Support (L1) | Jio | 1-3 Yrs Exp!We're hiring a dedicated ITSM L1 Application Support Analyst with 2+ years of experience to ensure the stability of our core business applications.If you thrive on troubleshooting and hitting SLAs, this role is for you!Location[Navi Mumbai, Ghansoli, Maharashtra]

What You'll Be Doing

Support Core Apps: Provide L1 support for enterprise applications (e.g., Service Manager, OBM, uCMDB).Alert & Incident Management: Manage, monitor, and resolve incidents and alerts to meet strict SLAs.Tool Expertise: Utilize and understand our Ticketing tool (Service Manager) workflow.OS Foundation: Work hands-on with both Linux & Windows OS for installation and troubleshooting.Maintenance: Perform routine health checks, updates, and configuration tasks.

What We Need

Experience: Minimum 2+ years in Application Support, with 1+ year total professional experience.Tech Stack: Experience supporting at least one major enterprise application.Communication: Strong verbal and written communication skills for documentation and user follow-up.

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ITSM Application Support (L1)