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ITS Support Assoc II (VLT), IT Services (WH)

ITS Support Assoc II (VLT), IT Services (WH)

Amazon

1 - 6 years

3 - 8 Lacs

Hyderabad

Posted:1 week ago| Platform:

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Skills Required

Supply chain IT services Data validation Linux Macintosh Billing Logistics operations Windows Customer experience Software troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

The IT Support Associate will be responsible for providing professional, effective and knowledgeable IT support to all internal employees in Amazon. They will work closely with other partner teams and contractors to troubleshoot issues with IT team processes. They will have an understanding of the broad variety of IT standards deployed at Amazon and be capable of resolving straightforward issues. They will have the communication skills to guide Amazon employees to implement solutions that maintain productivity.
The successful IT Support Associate is customer focused and takes ownership for the IT experience. They will be innovative and able to adapt to new processes and procedures quickly while dealing with day to day and ad-hoc customer requests. They will be committed and dependable, taking initiative to produce results. They will demonstrate strong initiative and genuine curiosity. This role is a on-premise position supporting internal employees in Amazon offices. This position requires hands-on experience supporting customer towards inbound logistics via closely coordinating with third party courier/logistics vendors for all shipments. It requires working with internal ticketing tools to communicate with customers. Maintain the Team databases and carry out necessary actions as required to maintain and improve upon the Process. Organize process refresher trainings for the team members and carry out the corrective actions whenever there is a process deviation. Find out on the root cause of the issue/ deviation. Develop efficient mechanisms for communicating forecast to logistics vendors for sustaining agreed SLA s. Data validation for teams logistics operations, billing and invoicing of logistics partners. About the team In the daily life of an Amazon employee, you come to work alongside the brightest minds in the team. Our focus is on ensuring the satisfaction of our fellow Amazonians, from their very first day to their last. We work tirelessly to create a positive customer experience, collaborating with various stakeholders throughout the day to meet their needs and work backwards. As an individual, you contribute to unique experiences, working together with colleagues to improve the daily lives of fellow Amazonians. Its a dynamic and rewarding environment, where we channel our collective expertise to make a tangible difference. * Bachelor s Degree from an accredited university or equivalent. * Minimum 1+ years of relevant work experience in supply chain and logistics, vendor management or related field. Should have experience in understanding IT Infrastructure, peripherals and IT Warehouse. One or more years experience supporting operating systems (Windows, Macintosh or Linux) * Proficiency supporting office productivity applications (Outlook, Word, and Excel) * Excellent customer facing skills * A demonstrated willingness to learn and apply new technology * Proficient in English * Experience supporting through various channels (on-premise, chat, phone) * Understanding of the basic concepts of Information Systems security * Experience providing IT support in a medium to large sized company * Experience with hardware and software troubleshooting (Client/Sever, Network equipment) * Ability to identify and proactively resolve or escalate issues

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ITS Support Assoc II (VLT), IT Services (WH)